Salesforce QA Automation Engineer

Salesforce QA Automation EngineerIt's exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.And we'd like to invite you to join us.In addition to a variety of benefit packages, QTS goes above and beyond for our employees:Roth and Traditional 401(k) matching contributions with immediate vestingEvery employee is bonus or commission eligibleGenerous PTO, Paid Volunteer Days Plus Floating HolidaysStock Purchase Plan (SPP)11 paid Holidays Annually/Holiday compensation when workedPet and Legal InsuranceQ-Rest Sabbatical ProgramQ-Anniversary Service Award ProgramParental Leave for primary and secondary caregiversMilitary Benefits PackageQTS Charitable Matching Gift ProgramQTS Scholarship for Employee DependentsQTS Crisis FundWellness ProgramTuition Reimbursement ProgramThe Salesforce QA Automation Engineer is a key member of the QTS Business Support Services team responsible for manual and automated testing for the Salesforce platform, with a primary focus on Sales, CPQ, ARM, and related Quote to Cash processes. This role will manage testing requirements, test plans, test execution and automation support for development and change events while helping expand automation knowledge and adoption across the QA team.Responsibilities, other duties may be assigned:Develop training materials and mentor QA team members as they learn to create new automated tests, maintain existing scripts, and apply automation best practices.Support and help evolve quality assurance automation standards and procedures used by the QA team.Serve as the main point of contact for the automation platform and related issues, including troubleshooting and coordinating resolution as needed.Draft comprehensive and well-structured manual and automated test cases including detailed API, system integration and web UI test cases.Execute manual and automated test cases to identify, document and support resolution of defects/bugs.Analyze data and workflow diagrams to identify areas of improvement in the quality system.Prepare reports to communicate results of QA activities, test execution status, defects and automation progress.Conduct all types of testing, including but not limited to: integration, system, smoke, automated, interface, and regression testing.Provide QA signoff for production releases and support automated regression testing for QA, UAT and Production deployments.Basic Qualifications:Bachelor's degree in computer science or related fields or equivalent professional experienceSix or more years of QA testing and automation experienceExperience testing APIs and troubleshooting system integration workflows.Solid knowledge of automated testing practices, including maintaining and enhancing existing automation assets, supporting automation standards, and teaching/training associates to automate.Experience with testing end-to-end processes and performing root cause analysisComfortable documenting detailed process flows, workflow diagrams to be used for testing and troubleshooting purposesUS Citizenship for this position is required by law due to federal customer contracts.Preferred Qualifications:Domain experience in Salesforce Sales Cloud, CPQ / Quote-to-Cash, ARM / Revenue-related workflows.Experience with Copado CRT or similar Salesforce test automation tools. Python based automation experience preferred.CI/CD familiarity and experience supporting automated testing within release pipelines.JIRA/Xray experience.Knowledge, Skills and Abilities:Excellent written and verbal communication skillsExtremely detail orientedAbility to work independently as well being a strong team playerMust be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanorTotal Rewards:This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.