Client Engagement Specialist

$40k

North Georgia Family Lawyers and Legal Defense LLC

Areyouacompassionate,confidentcommunicatorwhoknowshowtobuildtrust,guidedecisions,andhelppeopletakemeaningfulaction? NorthGeorgiaFamilyLawyersisseekingafull-time ClientEngagementSpecialist toserveasthefirsttrustedpointofconnectionforprospectiveclientsnavigatingdivorce,custody,childsupport,legitimation,modifications,contempt,andotherfamilylawmatters. Thisisnotacold-callingrole,anditisnotatransactionalsalesposition.Thisisahigh-trust,consultativeopportunityforaprofessionalwhounderstandshowtoconnectwithpeopleinemotionallydifficultmoments,uncovertheirneeds,communicatevalueclearly,andhelpthemmoveforwardwithconfidence. Inthisrole,youwillbethebridgebetweenapotentialclient’sfirstcallforhelpandtheirdecisiontohirethefirm.Youwillworkwithprospectivenewclientswhohavealreadycontactedusandareseekingguidance,clarity,andapathforward. Wearelookingforanattorneyorexperiencedprofessionalwithabackgroundin legalintake,clientconsultation,consultativesales,clientengagement,admissions,oranotherrelationship-drivenrole wheretrust,responsiveness,andsoundjudgmentareessential.Theidealcandidateiscustomer-focused,emotionallyintelligent,persuasivewithoutpressure,andcommittedtodeliveringanexceptionalclientexperiencefromtheveryfirstinteraction. Whatsuccesslookslikeinthisrole Therightcandidateknowshowto: Buildrapportquicklywithpeopleexperiencingstress,uncertainty,andurgency Askthoughtfulquestionsandactivelylistenforbothspokenandunspokenconcerns Identifylegalandpracticalneedsatapreliminarylevel Communicatenextstepsandrealisticoptionswithclarityandconfidence Presentthevalueoflegalrepresentationinawaythatfeelsprofessional,ethical,andclient-centered Helpqualifiedprospectiveclientsmakeinformeddecisionsandmovesmoothlyintoretentionandonboarding Followupconsistently,managethepipelinewell,andmaintainahighstandardofclientcarethroughouttheintakeprocess Keyresponsibilities Conductstructuredconsultationswithpre-qualifiedprospectivenewclients Clarifyfamilylawissuesatapreliminarylevelandgatherrelevantinformation Helpprospectiveclientsunderstandthefirm’sprocess,services,andvalue Guidequalifiedclientsthroughtheretentiondecisionwithprofessionalismandempathy Supportaseamlessonboardingexperiencefornewclients Maintainaccuratenotes,follow-upactivity,andpipelinevisibility Collaboratewithattorneysandteammemberstoensureanexcellentclientjourneyfromfirstcontactforward Idealcandidateprofile Youmaybeastrongfitifyouare: Aconsultativesalesprofessionalwhothrivesinhigh-trustconversations Alegalintakeorclientrelationsprofessionalwithstrongconversionskills Anattorneywhoenjoysclient-facingworkandexcelsathelpingpeoplemakedecisions Aservice-mindedprofessionalwhocombinesempathy,urgency,andaccountability Motivatedbyperformance,butgroundedinethics,professionalism,andgenuinecareforclients PreferredStrengths Strongverbalcommunicationandrelationship-buildingskills Highemotionalintelligenceandprofessionalismunderpressure Comfortdiscussingsensitivefamilylawmatterswithempathyandcomposure Confidenceguidingdecision-makingwithoutusinghigh-pressuretactics Strongfollow-updiscipline,organization,andattentiontodetail Abilitytobalanceclientcarewithperformanceexpectationsandconversiongoals Whythisrolematters Familiescontactourfirmduringsomeofthehardestmomentsoftheirlives.Theyneedmorethaninformation.Theyneedclarity,confidence,andsomeonewhocanhelpthemtakethenextrightstep.Inthisrole,yourabilitytoconnect,guide,andservewilldirectlyimpactboththeclientexperienceandthefirm’sgrowth. Compensation&Benefits $40,000basesalary+commission On-targetearningsof$90,000to$120,000 Opportunitiesforperformancebonuses Paidtrainingandongoingmentorship Professionalgrowthwithinamission-drivenfirm Warmleadsonly—nocoldcalling Flexibleschedule,withremote/in-officehybridpossiblefortherightcandidate Acollaborative,respectful,ethical,andhigh-performanceenvironment Toapply Ifyouareaclient-centeredprofessionalwhoknowshowtoturntrustintoactionandwantstomakeameaningfulimpactinfamilylaw,wewouldliketohearfromyou. #J-18808-Ljbffr North Georgia Family Lawyers and Legal Defense LLC

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Vacancy posted 2 days ago

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