Assistant Store Leader

Job Overview Join Kroger, the nation’s largest grocery retailer, as a Store Operations Associate. This role involves learning the operations of all departments and the duties of store management. You will share responsibility for store performance in all areas of operation and human resources, perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Assist the store manager and associates in providing a favorable customer shopping experience and develop associate interest in customer service and relations. Assist the store manager in leading teams in planning, implementing, and executing merchandising and operating initiatives. Assist the store manager with developing action plans and communications to associates on Associate Insight survey results. Work with department heads and store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation. Model and demand the highest level of customer service, and resolve associate and customer issues and concerns. Manage total store operations in the store manager’s absence. Achieve or exceed weekly, period, and annual sales, wage budgets, profit budgets, and other targeted goals (e.g., safety, shrink). Drive sales by working with department managers to produce and maximize sales and profits, reduce shrink, and improve each store department’s contribution. Assist the store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety). Analyze and respond to the competitive landscape within the district and division. Demonstrate inclusionary leadership and expect inclusive behavior from associates. Utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and ensure implementation and execution of division merchandising plans. Promote and support strong relationships with local community organizations in the store’s surrounding area. Assist in building proactive and productive relationships with union representatives or business agents if the store is covered by a collective bargaining agreement. Communicate necessary information to associates to help them effectively carry out duties. Serve as a liaison to store and district managers and coordinators on the effectiveness of division merchandising and operational plans and programs. Assist the store manager in staffing, reducing turnover, and increasing retention. Provide timely individual and department performance feedback to department heads and associates. Assist with labor management and supply costs daily to meet customer service and financial targets. Ensure store compliance and associate knowledge of federal, state, and local laws and enterprise policies. Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports. Must be able to perform the essential functions of the position with or without reasonable accommodation. Qualifications Minimum qualifications: High school diploma or GED. At least one year of experience as a department manager, service manager, or equivalent experience. Approval from a store manager, district manager, or direct manager. Desired qualifications: Retail management experience and knowledge of all aspects of store operations. Staff supervisory experience. Benefits The Kroger Family of Companies offers comprehensive benefits to support your Well‑Being, including: A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans. Flexible scheduling in full‑time and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology, and many more. Up to $21,000 in tuition reimbursement over your career through the industry‑leading Continuing Education program. Vast potential for growth through a variety of industry‑leading training programs and diverse career pathways. #J-18808-Ljbffr Kroger