Americas - Food & Beverage Manager

It is the mission and intent of this position that the incumbent will help in the overall day to day operational and financial responsibility for the F&B Outlets. The Food Beverage Manager will help to create a pleasant dining environment and experience for the guests; this includes maintaining an efficient operation of the department while providing exemplary services and an ultimate guest experience. The incumbent is responsible for directing the F&B team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for achieving a 5 star/5 diamond rating. The Food & Beverage Manager will report directly to the Associate Director of Food & Beverage. The functional positions of Assistant F&B Manager and all F&B outlets manager will report to the Food & Beverage Manager. As Food and Beverage, you will responsible for the following duties: Maintains expert level knowledge of all menus, all ingredients and techniques including but not exclusive to: Curent à la carte cocktails. Curent prix fixe menu cocktails. Current beers, both in bottle and on tap. Current wines by the glass. Current a la carte food items. Current prix fixe menu food items. All spirits on current menu. Participates in pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the day’s service. Participates in the development, implementation and management of food and beverage marketing activities as directed by the Director and Assistant Director Food & Beverage Maintains and communicate FOH department control and cash handling procedures. Assists in the training of new hires and continuing education programs for current staff. Assists with organization of private events as directed by the Director and Assistant Director Food & Beverage. Ensures the maintenance and compliance of alcohol safety regulations. Ensures that The MO Lounge and IRD service team meets and exceeds guest expectations Greets guests and maintains welcoming atmosphere with the goal of establishing return guests. Ensures that staff maintains a professional attitude and proper appearance and uniform standards. Supervises and manages set-up and break-down of dining room before and after service. Instructs staff of correct maintenance and use of equipment. Maintains and sets expert level example of guest relations. Anticipates guest needs and respond promptly. Accommodates all requests for information courteously. Communicates Person of Note (PON) arrivals and special requests to fellow management. Responds to guest complaints with the utmost professionalism and represents the brand at all times and balancing the guest’s best interests with the company’s. Monitors and ensures that all aspects of service conform to departmental and brand standards. Ensures that MONYC standards are met at all times. Accountable for upholding MOQA, FORBES, LQA, LQE standards at all times Fully comply with all FLHSS&E and Safe & Sound Procedures standards Performs other duties as assigned by the Director and Assistant Food & Beverage. Fills in for any FOH position when needed and applicable, including but not limited to: set up, serving, cleaning, and hosting. Assists with the maintenance of time and attendance punches of all FOH employees. Administers verbal and written testing to FOH staff of menu items as the Director and Assistant Director Food and Beverage Reports on the day, guest experience, staff performance, and unusual happenings during end of service report. NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, Canouan the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. #J-18808-Ljbffr Mandarin Oriental Hotel Group Limited