Patient Services Specialist

Role Summary As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams. Responsibilities Maintain a high level of patient service, anticipating needs, meeting expectations, and reacting to feedback. Monitor patient feedback, patient flow and direct patients appropriately. Answer and attend all telephone calls in a timely manner; respond to queries in accordance with the privacy policy. Use breadth of service knowledge to respond to patient queries. Provide support to physicians and other internal customers as required. Assist with patient questions regarding billing and insurance payments. Maintain and improve patient waiting room; maintain look and feel of both patient and employee-facing spaces, restock supplies, and organize. Deal with people traffic by directing vendors and visitors and ensuring compliance with sign‑in protocols. Maintain the integrity of patient records, including scheduling physician appointments, ensuring completeness and accuracy of patient records before and after visits, admitting and discharging patients, registering new patients timely, ensuring documentation and correspondence required for appointments, creating referring doctor records, and following up on referrals. Travel to other centers as required. Qualifications High School Diploma or equivalent. Demonstrated ability in an administrative role within a busy, customer‑focused environment (medical preferred). Ability to handle and resolve urgent matters and time‑critical medical appointments. Strong organization and communication skills, able to liaise with internal and external stakeholders. Proven experience working independently and in a team environment. Knowledge of patient billing systems and related funding mechanisms. Proficiency with clinical administration systems and Microsoft Office. Collaborative approach with the wider administration team and internal customers, in line with organization values. Flexible approach to work. GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. #J-18808-Ljbffr GENESISCARE USA SERVICES LLC (S21 / XYW)