Program Specialist

Program Specialist

Duties Include but not limited too:

• This position supports the Physical Medicine & Rehabilitation Service (PM&RS) in improving clinic missed opportunities by monitoring patient cancellations and no-shows daily and initiating appropriate follow-up actions.
• This position also monitors clinic access, availability, and capacity issues to ensure timely scheduling and to identify barriers impacting patient flow.
• This position facilitates and troubleshoots patient and administrative issues related to the specialty-care consult process within the service and supports administrative functions associated with interfacility consults to other Department of Veterans Affairs (VA) medical centers.
• This position also distributes compliance-generated reports related to unsigned and co-signed notes, notifies providers of required documentation actions, and ensures that outstanding items are addressed in a timely manner to maintain compliance and documentation accuracy.
• This position assists the Chief, PM&RS, and the Administrative Officer (AO) by compiling and organizing data for Rehab Peer Review activities to be presented quarterly to the Medical Subcommittee. Duties include gathering, validating, and preparing provider-level information to support timely completion of required peer review processes in accordance with Medical Center and Veterans Health Administration (VHA) standards.
• This position serves as a point of contact for patient concerns and issues, meeting with Veterans to discuss their needs and entering all reported concerns into the Patient Advocate Tracking System (PATS).
• This position consistently communicates with customers including Veterans, caregivers, vendors, visitors, and Medical Center staff in a courteous, professional, tactful, and respectful manner. This position provides accurate and consistent information in accordance with established policies and procedures, managing conflicts or customer concerns constructively and appropriately.
• This position collaborates with the Durham VA Medical Center Telehealth Coordinator to identify and support the implementation and continuous improvement of telehealth services for PM&RS, including Spinal Cord Injury (SCI) telehealth and Amputee telehealth clinic needs.

Work Schedule: Monday-Friday 8am-4:30pm

Compressed/Flexible: Authorized

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD068040

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized