Manager, Enterprise Collections

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. We are seeking an experienced and strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization, part of the broader Order to Cash function. As Manager II, Collections, you will drive collections performance for a portfolio of Samsara's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience. You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance). This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience. Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists. Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals. Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism. Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment. Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience. Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date. Represent OTC/Collections in cross-functional initiatives. 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.

• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.
• Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data.

Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc. Experience with SAP or Oracle. The range of annual base salary for full-time employees for this position is below. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Our compensation program delivers above-market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. Beyond compensation, we provide the foundations that enable long‑term success: a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‑person and we also support remote work where it aligns with our operational requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on‑site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.For more information regarding fraudulent employment offers, please visit our blog post here. #J-18808-Ljbffr Samsara