Medical Interpreter Services Supervisor 2

Job Summary This position is responsible for daily operation of the department, which includes supervising staff and dispatching scheduled interpreters to in-person and video assignments throughout the day (spoken languages and ASL), prioritizing patient requests, answering multiple phone lines and responding to requests after hours & on weekends. This position is also responsible for interpreter and provider training, externship coordination, vendor request management, department website management, language proficiency assessments, multicultural development through department events coordination, vendor equipment coordination, and written translation services coordination. This person is responsible for leading a team of varied language translators, serving as the primary contact for UC Health written translation projects. Coordinate and supervise department staff in translation, proofreading, editing and preparation of final copy or written materials from the source language to the specified target language. Perform department billing functions for written translation projects and Intercampus/Interdepartmental invoicing. #CA-DS Apply By Date 9/17/2026 at 11:59pm PST *REPOSTED Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position. Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program Bachelor’s degree in related area and/or equivalent experience/training. Previous lead/ supervisory experience with the skills to evaluate staff performance fairly and with sensitivity, and to provide sufficient feedback for staff development. Experience triaging calls and requests; dispatching staff and vendors using database systems; working under pressure and strict deadlines. Demonstrated experience as a translator of general and technical English language text into a target language, and text of similar difficulty from a target language into English. Solid subject matter knowledge of medical interpretation and translation services to train and guide employees on techniques. Ability to apply cultural knowledge and sensitivity to improve patient experience. Solid knowledge of relevant interpreter federal, state and local laws and regulations. Excellent knowledge of grammar, syntax, sentence structure, common idiomatic expressions, medical terminology, and less common terms in the target language. Ability to apply policy knowledge to identify compliance risks and regulatory issues. Demonstrated skills in employee supervision and HR administration. Leadership skills to motivate and inspire staff to improve medical interpreter services. Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment. Solid organizational and customer service skills to structure unit operations and lead assigned staff in an efficient and effective manner. Interpersonal skills to work collaboratively, coordinate and integrate with physicians, nurses, and other health professionals throughout the organization. Ability to maintain cooperative working relationships with professional and administrative staff, patients, peers, multidisciplinary team members, management, and outside agencies. Solid skills to quickly evaluate complex issues and identify resolutions within defined procedures and policies. Demonstrated ability to solve problems and suggest solutions through critical thinking process. Solid verbal and written communication skills to explain clinical concepts in multiple languages, actively listen, persuade, advise, and counsel. Ability to perform commonly applicable functions in word processing and spreadsheet software. Solid knowledge of organization's medical interpreter application programs to troubleshoot issues and recommend improvements in convenience and efficiency. Preferred Qualifications Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI). Higher education coursework in secondary language preferred. Completion of a formal supervisory training and demonstrated mentoring experience. Completion of a formal "Train the trainer" course in healthcare interpreting preferred and a formal cross-cultural competence course preferred. Advanced experience working with databases and staff schedules in a rapidly changing environment. Experience working at a call center; organizational skills to determine priorities. Experience training adults. Previous UCDH working experience and familiarity with telephone and video equipment. Prior teaching and presenting experience requiring instructional design and implementation of continuing education/professional development courses. Demonstrated ability to effectively utilize a variety of teaching strategies. Prior experience as a coordinator of written translation projects. Demonstrated experience in language assessment field. Knowledge of medical center, HR and UC policies and processes. Knowledge of medical interpreting services industry. Ability to independently supervise staff, establish priorities, make decisions, problem solve and initiate actions including follow through to completion with designated time frames. Ability to independently analyze options, manage multiple situations, and solve problems on assigned projects utilizing available resources to efficiently complete work assigned. Ability to independently perform a variety of functions and work in an environment of frequent interruptions; organize workload and set changing priorities. Anticipate and provide for schedule changes; work under pressure and strict deadlines. Ability to maintain work effectiveness when faced with deadlines, changing priorities, a fast-paced work environment, and #J-18808-Ljbffr UC Davis Health