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Customer Service Center Representative

$15 - $20 per hour
Full-time

The Friendship State Bank

Friendship, IN
: Job Title: CSC Representative Status: Non-Exempt Reports to: CSC Manager Summary: Provide service to bank customers in the customer service center directing phone calls, answering customer questions, and meeting customer needs via phone. Essential Duties
  • Answers the phone within two rings in a friendly, positive manner
  • Accept and process check by phones
  • Gives NADA car values to customers
  • Creates rapport with customers
  • Makes appointments as necessary
  • Connects the customer with the proper employee
  • Ensures that customers do not wait longer than 60 seconds on hold without checking back with the customer
  • Attempts to solve customer issues and answer customer questions
  • Complete transfers as requested
  • Adhere to Bank policies and procedures
    • Non-essential Duties Other duties as assigned by management Knowledge, Skills, and Abilities:
    • Excellent customer service skills
    • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
    • Mathematical skills
    • In-depth knowledge of all bank deposit products and policies
    • Basic knowledge of bank loan, trust, and investment center products
    • Ability to work in a fast-paced environment
    • Ability to work well under pressure
    • Ability to cross sell- in store branches
    • High degree of accuracy
    • Strong communication skills
    • Organizational skills
    • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
    Training and Experience:
    • High school diploma or GED required
    • Prior Customer Service experience.
    Conditions of Employment:
    • Must travel between branches as required.
    • Must pass background check.
    NOTE: Friendship State Bank reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities. Friendship State BankSummary of Physical, Sensory, andEnvironmental RequirementsNeeded to Perform Essential Job DutiesJob Title: Teller/CSC Alternate A. Physical Requirements 1. Lifting: Up to 20 pounds. 2. Carrying: Up to 20 pounds. Computers, telephones, calculators, office equipment, microfilm 3. Pushing/Pulling: Up to 20 pounds. 4. Use of Equipment: ContinuouslyFrequentlyOccasionallyNot At AllExplanation 5. Sitting x 6. Standing x 7. Walking x 8. Bending x 9. Stooping x 10. Crawling x 11. Climbing x 12. Reaching Above Head x 13. Grasping: a. One Hand x b. Both Hands x 14. Fine Manipulating: a. One Hand x b. Two Hands xB. Environment RequirementsContinuouslyFrequentlyOccasionallyNot At AllExplanation 1. Exposed To Marked Changes In Temperature x 2. Outside Work x 3. Exposure to Dust, Fumes, Odors, Water, Etc. x 4. Exposure to Biological, Mechanical, Electrical, and/or Chemical Hazards x 5. Normal (Inside) Environment xC. Sensory Requirements 1. Eyesight Explanation a. Normal/Corrected x Necessary Not Necessary b. Close Eye Work Necessary x Not Necessary c. Other Necessary x Not Necessary 2. Hearing a. Normal Tones x Necessary Not Necessary b. Soft Tones Necessary x Not Necessary c. Other Necessary x Not Necessary 3. Distinguish Smells Necessary x Not Necessary 4. Distinguish Temperatures By: a. Touch Necessary x Not Necessary b. Proximity Necessary x Not Necessary
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Vacancy posted 14 hours ago
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