Senior Patient Access Operations Coordinator (PRN/As Needed)

Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hiring, training, and evaluating the Patient Access team (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off‑site Ancillary locations), as needed. Minimum Education Bachelor's Degree (Preferred) Associate's Degree in Business Administration or health care (Required) Minimum Work Experience 4 years related and progressive experience (Required) 7 years without degree; related and progressive experience, preferably in healthcare field (Required) 1 year supervisory or leadership experience in healthcare operations (Required) Required Skills & Knowledge Computer literacy Demonstrated problem solving, root‑cause analysis, and critical thinking skills High energy, self‑starter with the ability to work independently Ability to set and accomplish goals and project deadlines timely Ability to handle the public and hospital staff professionally in all encounters Typing 35‑40 WPM; must pass typing and Microsoft proficiency assessment Knowledge of insurances, medical terminology, and CPT‑4/ICD‑10 coding required CHAA certification within first year of hire Functional Accountabilities Staff Development Under the direction of management, supervise, train, mentor and develop all Patient Access staff. Conduct performance evaluations and manage staff performance goals. Establish work schedules for the staff; ensure proper coverage; develop a float pool; rotate call schedule as needed for weekends and holidays. Quality Control Run and analyze standard reports and ensure mistakes are corrected. Monitor and supervise quality control of staff in the registration process; maintain and monitor billing system and review monthly reports; work at least 2 shifts a month on a different site or shift. Complete online registration with parents/guardians via telephone or in person as a backup to staff. Verify insurance eligibility and coverage. Enter charges and diagnostic codes into appropriate systems. Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately. Coordinate Coordinate communication with other CNMC departments such as Human Resources, IT, Purchasing, and Engineering. Coordinate general office support for the clinic. Respond to inquiries and complaints in a timely manner. Administrative Assistant Perform administrative tasks such as payroll, time records, and petty cash and check requests. Monitor the ordering of office supplies. Create/develop reports as needed. Attend and conduct staff meetings. Safety Speak up when team members appear to exhibit unsafe behavior or performance. Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and take time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co‑workers. Attend carefully to important details—practice Stop, Think, Act and Review in order to self‑check behavior and performance. Professionalism Participate in departmental staff meetings. Offer to assist others when work is completed. Organizational Commitment & Identification Partner in the mission and uphold the core principles of the organization. Committed to diversity and recognize the value of cultural and ethnic differences. Demonstrate personal and professional integrity. Maintain confidentiality at all times. Customer Service Anticipate and respond to customer needs; follow up until needs are met. Teamwork & Communication Demonstrate collaborative and respectful behavior. Partner with all team members to achieve goals. Be receptive to others’ ideas and opinions. Performance Improvement & Problem‑Solving Contribute to a positive work environment. Demonstrate flexibility and willingness to change. Identify opportunities to improve clinical and administrative processes. Make appropriate decisions using sound judgment. Cost Management & Financial Responsibility Use resources efficiently. Search for less costly ways of doing things. Primary Location District of Columbia – Washington Work Locations CN Hospital (Main Campus) Job Non‑Clinical Professional Organization Finance Position Status Regular (R) Shift Variable Work Schedule Various and rotating weekends Job Posting May 11, 2026, 4:47:20 PM Full‑Time Salary Range 57,200 #J-18808-Ljbffr Children's National Hospital