Product Manager

Sr. Product Manager for Certified Service Provider ProgramTesla's industrial energy storage products operate around the clock at utility and commercial sites worldwide. Keeping that fleet performing requires a global network of qualified service providers, certified to Tesla standards and accountable to the same uptime targets we hold ourselves to. As Sr. Product Manager for the Certified Service Provider (CSP) program, you will own how Tesla scales this part of the business — defining the program, the partners in it, and the tools that make their work possible. This role sits at the intersection of field service operations, software development, partner management, and product, and is essential to how Tesla supports a rapidly growing installed base.ResponsibilitiesOwn the end-to-end product strategy and roadmap for the Certified Service Provider program for industrial energy storageDefine certification standards, training pathways, and performance criteria for certified service partnersBuild the product requirements, tools, portals, work order systems that CSPs use to dispatch, document, and close out service workEstablish service level commitments, scorecards, and recertification processes that hold the partner network to consistent qualityWork with project finance and asset management teams to align CSP coverage with warranty, performance guarantee, and long-term service agreement obligationsManage relationships with vendor partners on contract scope, pricing models, and parts logisticsDefine data and reporting requirements so that CSP work feeds back into reliability, fleet health, and warranty analyticsDrive geographic expansion of the program into new markets in step with deployment growthPartner with software, hardware, and operations PMs to ensure new product launches include a CSP service strategy from day oneRequirements5+ years of product management, asset management, or service operations experience in battery energy storage, renewable energy, or comparable industrial sectorsDirect experience with battery energy storage systems (BESS) in operations, service, or asset management of utility-scale assets and Data CentersBackground in project finance, long-term service agreements, performance guarantees, or warranty economics for industrial assetsDemonstrated experience managing third-party vendors, contractors, or certified partner networks at scaleAbility to translate operational, contractual, and financial constraints into clear product requirementsStrong written and verbal communication skills; comfortable presenting to executives, partners, and field teamsDegree in Engineering, Business, or a related field, or equivalent experienceWillingness to travel domestically and internationally to partner sites and project locationsCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $112,000 - $204,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.