Customer Service Representative

Customer Service Representative

Location: Tuscaloosa, AL, 35401

Salary: $24000.0 - $50000.0/year

Experience: 3 Year(s)

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Gary Rath - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities include but not limited to:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

As an Agent Team Member, you will receive:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Requirements:

• Communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

About Our Agency:

Our agency opened in 2015 and is a close-knit team of three focused on delivering strong results and supporting one another.

Our office culture is focused on accountability, consistency, and results. We're looking for someone who is reliable, self-motivated, and driven - someone who takes ownership of their work and is committed to growing and succeeding as part of a team.

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.