Host

Join our team at The Original Pancake House! We are seeking a welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure. Hosts at OPH earn tips as part of our service team. Key Responsibilities: Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service. Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction. Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly. Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented. Service Assistant: Hosts will assist in anything service related. Refilling coffee and water, bussing and clearing tables, cleaning and setting tables and more. Qualifications: Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests. Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members. Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions. Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs. Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace. #J-18808-Ljbffr