Computer Support Specialist - -

Computer Support Specialist – New York, NY

Local Pay: $25.00/hour 

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

Why You'll Love Working With Us 

• Quick & Easy Application - Apply anytime, anywhere with our enHANce app. 

• Referral Rewards- Receive referral bonuses for eligible candidates you refer ($200 referrer / $100 referee- Payable after 200 hours of work)

• Personalized Support - Work with a dedicated recruiter committed to your success. 

• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• M-F 37.5 hrs per week, 9am-5pm 

Duties & Responsibilities:

• Providing technical assistance to users via phone, email, chat, or in-person.

• Actively monitoring and working on tickets submitted in the JIRA ticketing system.

• Installing, setting up, and configuring new hardware, software, and peripherals.

• Diagnosing and resolving hardware, software, and network issues for end-users.

• Documenting technical problems, resolutions, and user guides for future reference.

• Other duties as assigned.

• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.

• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.

• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.

• Customer Service: Patience, empathy, and a focus on customer satisfaction.

• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.

• Adaptability: Ability to work under pressure and in a fast-paced environment.

Minimum Qualifications:

• An Associate's or Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.

• Two years of experience in Information Technology and Customer Service.

• Proof of eligibility to work in NYS.

• Additional certifications may be required.

Benefits:

• Competitive Pay

• Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)

• 401(k) Retirement Plan

Ready to Get Started?

Apply through this job posting and submit your most recent resume.

For questions about this opportunity, please contact Queyara at View phone number on us.fitly.work , Monday through Friday, 8:30 AM–5:00 PM PST.