HR Business Partner - Retail Operations (LA Metro)

Position: Human Resources Business Partner - Retail Operations Department: Human Resources Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world. Opportunity Overview: POP MART is looking for an experienced Retail HR Business Partner to support our rapidly growing retail organization across the West Coast and select U.S. markets. This role will serve as a key HR partner to field leadership, providing hands‑on support across employee relations, performance management, talent development, compliance, compensation, engagement, retention, and organizational effectiveness. As POP MART continues to expand its U.S. footprint, this person will play an important role in helping us scale our people practices alongside the business. We’re looking for someone who understands the realities of multi‑unit retail, can build strong relationships with District and Store Managers, and is equally comfortable coaching leaders through complex people challenges and helping build processes where structure is still evolving. This is an opportunity for a seasoned field HR leader who enjoys being close to the business and wants to make a visible impact within a fast‑growing global organization. The right person will bring strong retail instincts, sound judgment, a builder mindset, and the ability to navigate a dynamic environment while helping our field teams and leaders succeed. We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high‑trust environment and trust our employees to make decisions that support both the team and the business. What you will achieve: Be the main contact of the retail population, with a focus on West Coast /Canada and will assist in all HR functions, including, but not limited to, talent review, recruitment, performance management, employee relations and leadership development training Oversees and aligns the structure of internal retail operation procedures including promotion, demotion, transfer procedures, changes in reporting lines, compensation changes, position management, store tier level changes to support daily performance Provides day‑to‑day performance management guidance to district and store management (e.g., coaching, counseling, career development, disciplinary actions). Responsible for day‑to‑day HR coaching on policy and procedures including ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice Partner with hiring managers to identify and fill critical roles while retaining top talent. Provide exceptional HR support for Retail as it pertains to HR core functional knowledge of employee relations, recruitment, performance management, compensation, benefits, and development Stay up‑to‑date about changing labor laws and regulations, ensure compliance with Federal and State Legislation. and provide day‑to‑day HR coaching on policies and procedures. Serve as a thought partner and executive advisor to field retail leadership, assessing the organizational health of stores with a focus on strengthening capabilities, engagement, development, and retention of talent. Implement companywide HR programs, ensuring programs remain relevant in meeting needs of the business, timing that aligns with store goals; provide feedback to HRBP Leader on business needs Evaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences What you will need: Bachelor’s degree or a combination of education and work experience that will enable the candidate to be successful in the role 8-10 years of experience in HR/retail Management, with at least 5 years in a similar HRBP role within the retail industry. Must have proficient knowledge of Federal and multi‑state employment regulations, knowledge of multiple state regulations a plus. Strong interpersonal skills to communication skills to interact with customers, management, and staff Excellent time management skills with the ability to multi‑task, prioritize work and manage projects. High learning agility and be able to deliver in a fast pace and rapid growth business environment. Enhanced organizational and planning skills with the ability to operate in a fast paced ever evolving environment Proven ability to manage confidential information with utmost discretion and professionalism. Physical Requirements Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment Must be able to occasionally lift or move items weighing up to 25 pounds Must be willing and able to travel to retail locations Travel – 50% *The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. What We Offer Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career. Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly. The base salary range for this position is $115,000 - $130,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program. For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable. POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing View email address on click.appcast.io. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job. #J-18808-Ljbffr Pop Mart