Community Outreach Coordinator

Summary: Under general supervision, assist with the general duties of the Community Engagement Manager. This position will serve to help us build meaningful connections with our community and raise awareness about our initiatives. Hours: 20 per week, Monday through Thursday, 9:00 – 2:30 PM. Some weekends or evenings may be required. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is intended to be illustrative of the responsibilities of the position and not all-encompassing. The Town may change these duties at any time. Plan and execute social media campaigns to inform and engage the public about the Town’s initiatives, programs, and services. Assist in the planning of community-building events. Represent the organization at community events, meetings, and forums to promote awareness and build relationships with stakeholders. Develop and distribute outreach materials (flyers, brochures, newsletters, videos) to target groups. Develop engaging and informative content for social media platforms, newsletters, and the organization’s website to raise awareness of public initiatives. Assist in the creation of press releases and other written materials to promote events and programs. Monitor social media for community feedback, comments, and messages, and respond promptly when necessary. Create short videos to promote awareness of the Town’s efforts, accomplishments, and staff. Build and maintain relationships with community members, organizations, and stakeholders. Act as a point of contact for public inquiries, providing clear and accurate information about the organization’s programs and services. Identify and address concerns or questions from the community, escalating issues when necessary. Track outreach activities and report on key metrics, including event attendance, engagement levels, and community feedback. Assist in analyzing the effectiveness of outreach campaigns and suggest improvements Respond to questions from staff and community members clearly and concisely as necessary Knowledge, Skills, and Abilities: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required. Knowledge of general office practices and procedures Knowledge of principles of customer service and public relations in governmental settings Strong written and verbal communication skills, with the ability to engage and inform diverse audiences in person, over the phone, in email & writing Knowledge of Microsoft Excel, Word, Outlook, and PowerPoint 1-2 years of experience working professionally on social media platforms, email marketing tools, and basic graphic design tools (Canva, Adobe Spark, Capcut, etc.). 1-2 years of experience creating professional short videos for social media. Ability to manage multiple tasks with frequent interruptions Ability to work independently with minimal supervision Strong interpersonal skills and ability to work with diverse groups and individuals. Ability to organize and maintain efficient files Education: Required-High School Diploma or GED Preferred-Bachelor’s degree in Communications, Public Relations, Social Work, Marketing, or a closely related field. Work Experience: Required-1-2 years of experience in public outreach, communications, or a related role. Certificates and Licenses: Required-Must have a Valid Colorado Driver’s License Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is a point of contact between the public and their local government. Therefore, must demonstrate a professional demeanor and appearance. The noise level in the work environment is typical of the modern office and is generally quiet to moderately noisy. While rare, may experience: extreme cold, extreme heat, humidity, wetness, noise, hazards, temperature change, atmospheric conditions, and vibration. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May include: climbing stairs, crouching, grasping, gripping, handling, kneeling, pinching, pulling, pushing, reaching, vision, repetitive motions, sitting, standing, walking, stooping, and carrying/lifting of up to 50 lbs. #J-18808-Ljbffr Town of Berthoud - Berthoud, CO