Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator – Endodontic Specialty Practice
Grayslake Endodontics | Grayslake/Hainesville, IL
Part-Time | 2–3 days per week | Potential for Full-Time Growth
$20-$25/hour, based on experience

Grayslake Endodontics is a privately owned endodontic specialty practice focused on providing compassionate, high-quality root canal and tooth-saving treatment. We are looking for a warm, organized, detail-oriented Patient Care Coordinator to join our team part-time, with the potential to grow into a full-time role.

As the first voice and face many patients encounter, you will help create a calm, reassuring, and professional experience for patients who may be in pain, anxious, or coming to us through a referral from their general dentist.

The ideal candidate is friendly, dependable, emotionally intelligent, detail-oriented, and willing to learn. Dental front office experience is preferred, and experience in a specialty practice is a plus.

Responsibilities include:

• Greeting patients warmly and helping them feel welcomed and cared for
• Checking patients in and out efficiently
• Assisting patients with registration forms, medical history updates, consent forms, and insurance information
• Answering phone calls with professionalism, warmth, and confidence
• Scheduling consultations, treatment appointments, emergency visits, and follow-up care
• Communicating with referring dental offices regarding referrals, records, x-rays, and patient needs
• Helping manage the flow of patient information before the appointment so visits run smoothly
• Assisting with insurance verification, benefit breakdowns, and treatment estimates
• Collecting copays and patient portions at the time of service
• Submitting insurance claims and supporting basic claim follow-up
• Maintaining accurate patient records and documentation
• Supporting the office manager and clinical team with daily administrative needs
• Helping ensure every patient has a clear, calm, and positive experience from first phone call to final checkout

We are looking for someone who:

• Has excellent communication and problem solving skills
• Is kind, calm, and professional with patients
• Is highly organized and attentive to details
• Can manage multiple priorities without losing warmth
• Is comfortable discussing scheduling, insurance, and patient financial responsibility
• Enjoys being part of a small, private practice team
• Is dependable, coachable, and willing to grow

Preferred qualifications:

• Minimum 1 year of dental front office experience preferred
• Experience with insurance verification, claims, scheduling, and patient communication preferred
• Specialty dental experience, especially endodontics or oral surgery, is a plus but not required

Schedule:

• Part-time, 2–3 days per week, with potential for additional days
• Office hours are generally Monday–Friday, 8:00 AM–4:30 PM
• No nights and no weekends

Compensation:

• $20-$25 per hour, depending on experience
• Bonus opportunities based on meeting office goals
• Room to grow as responsibilities and skills advance

If you are someone who enjoys helping patients feel cared for, keeping details organized, and being part of a supportive private practice team, we would love to meet you.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan
• Uniform allowance