Client Experience Coordinator

Andrew Pickett Law is seeking a professional, organized, and service-driven Client Experience Coordinator to join our growing team. This position serves as the first point of contact for clients, potential new clients, and visitors and plays a critical role in creating a welcoming and professional experience for everyone who interacts with the firm. The ideal candidate thrives in a fast-paced environment, communicates professionally, takes initiative, and is committed to delivering exceptional client service. Benefits • Competitive salary based on experience • Medical insurance • Paid holidays and paid time off • Opportunities for professional development and growth within the firm Additional Information • Work Location: In Person • Schedule: Monday – Friday • Job Type: Full-Time, Hourly • Salary: Starting at $17.00 per hour • Background Check Required Responsibilities: • Welcome clients, guests, and vendors warmly and professionally. • Answer and direct incoming phone calls while maintaining a high level of professionalism and client care. • Manage the front office area to ensure an organized and professional environment. • Handle incoming and outgoing mail, packages, and deliveries. • Assist with administrative and clerical tasks, including scanning, copying, data entry, and file organization. • Support the Intake Department with prospective client communication and intake-related administrative tasks. • Follow up with potential new clients regarding consultations, documentation, and contract completion. • Make reminder calls and send communications regarding appointments and requested information. • Maintain accurate data entry and documentation within the firm’s systems. • Assist with collecting client feedback and online reviews. • Provide administrative support to attorneys and staff as needed. • Assist with special projects and operational tasks as assigned. Qualifications: • 1+ year of experience in a receptionist, customer service, administrative support, or client-facing role preferred. • Excellent verbal and written communication skills. • Strong organizational skills and attention to detail. • Ability to multitask and prioritize responsibilities in a fast-paced environment. • Professional demeanor with strong interpersonal skills. • Comfortable learning and using technology and office software systems. • Experience in a law firm or medical office is a plus, but not required. • Ability to thrive in a fast-paced, high-accountability environment. Compensation: $17 per hour starting salary

• Welcome clients, guests, and vendors warmly and professionally. • Answer and direct incoming phone calls while maintaining a high level of professionalism and client care. • Manage the front office area to ensure an organized and professional environment. • Handle incoming and outgoing mail, packages, and deliveries. • Assist with administrative and clerical tasks, including scanning, copying, data entry, and file organization. • Support the Intake Department with prospective client communication and intake-related administrative tasks. • Follow up with potential new clients regarding consultations, documentation, and contract completion. • Make reminder calls and send communications regarding appointments and requested information. • Maintain accurate data entry and documentation within the firm’s systems. • Assist with collecting client feedback and online reviews. • Provide administrative support to attorneys and staff as needed. • Assist with special projects and operational tasks as assigned.