Bench Technician

Job Description

Job Description

Advanced Wireless Communications (AWC) is seeking a full-time Service Technician (Bench) to join our team in Lakeville, MN. In this in-person role, you’ll specialize in hands-on troubleshooting, repairing, testing, and programming two-way radios, repeaters and callboxes.

If you’re a detail-oriented technician passionate about quality repair work and customer satisfaction, we want to hear from you!

Responsibilities:

• Troubleshoot, repair, test, and program two-way radios, repeaters and callboxes.
• Follow test procedures, schematics, and technical instructions to identify issues at the component level (analog and digital circuitry).
• Repair or replace components using soldering and other fine motor skills.
• Document all repairs, including failure analysis, part/model numbers, physical and cosmetic conditions, and components replaced.
• Provide technical phone support to customers to assist with troubleshooting.
• Report service completions to the Service Coordinator/Senior Bench Technician.
• Utilize and maintain service equipment including service monitors, spectrum analyzers, watt meters, and digital multimeters.

Qualifications:

• Associate’s degree in Electronics or a related field, or equivalent certifications plus 3+ years of relevant experience preferred.
• Military background in engineering or communications strongly encouraged to apply.
• Extensive experience troubleshooting to the component level in analog and digital circuitry.
• Ability to interpret schematics, block diagrams, and wiring diagrams.
• Hands-on experience with Kenwood, Vertex, and Motorola radio products is a plus.
• Previous experience with two-way radio dealers, public safety repair shops, or communications manufacturers preferred.
• Strong proficiency with test equipment (service monitors, spectrum analyzers, watt meters, multimeters, etc.).
• Customer service mindset with strong attention to detail.
• Background check required.
• Valid driver's license required.

Pay and Benefits:

• Hourly rate : $25–$28/hour, based on experience
• Comprehensive benefits package including:
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Short-Term and Long-Term Disability
• Basic Life Insurance
• Holiday Pay
• Paid training provided where needed
• Potential for advancement into Senior Technician roles
• Relocation not provided

Work Environment:

• In-person role at our Lakeville, MN headquarters
• Full-Time | Monday–Friday | Standard Business Hours
• No travel required
• Work performed at a dedicated bench station in a clean technical service environment
• Prolonged periods of sitting required
• Ability to lift up to 50 lbs on occasion
• Fine motor skills needed for small parts handling and soldering

About AWC:

Advanced Wireless Communications specializes in communication solutions that help industries work smarter, faster, and safer. We believe in teamwork, technical excellence, and delivering outstanding service to our customers. We are proud to support employee growth through hands-on training and advancement opportunities.

AWC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note - Background checks are a part of our hiring process.