Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a Long-term Contract position based in Orem, Utah. This role focuses on improving outstanding balances, applying incoming payments accurately, and maintaining steady follow-up across aging accounts. The ideal candidate brings hands-on experience with order-to-cash workflows and can work efficiently in a fast-paced, high-volume environment.

Responsibilities:
• Manage collection efforts across commercial and consumer accounts by conducting timely outreach on outstanding balances and driving resolution of past-due invoices.
• Perform consistent follow-up on 30-, 60-, and 90-day aging accounts to reduce delinquency and improve payment performance.
• Apply incoming cash receipts accurately and reconcile payment activity to ensure customer accounts remain current and properly documented.
• Support high-volume accounts receivable operations by reviewing open balances, identifying discrepancies, and escalating issues when needed.
• Partner with billing, credit, and internal finance teams to address payment disputes, clarify account status, and resolve collection barriers.
• Maintain clear records of account activity, customer communications, and collection outcomes within established processes and systems.
• Monitor order-to-cash transactions to help ensure invoices, payments, and collections are aligned throughout the revenue cycle.• At least 1 year of experience in collections, accounts receivable, or a related credit and billing function.
• Working knowledge of commercial and consumer collections practices, including aging follow-up and payment resolution.
• Experience with order-to-cash processes and cash application responsibilities.
• Ability to manage a large volume of accounts while maintaining accuracy and strong attention to detail.
• Comfortable communicating with customers and internal stakeholders to resolve outstanding payment issues professionally.
• Proficiency in documenting collection activity and tracking account status through standard business systems.
• Strong organizational skills with the ability to prioritize deadlines and follow through on open items.