Installation Operations Manager

Benefits:

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Description:

Window World of Long Island provides premium products, professional installations, and honest pricing. Our Project Managers are responsible for overseeing residential home improvement projects from the initial handoff through successful completion. This position serves as the key point of contact between our customers, sales team, installers, production department, and vendors to ensure every project is completed on time, correctly, and to the highest customer service standards.

You will coordinate multiple projects at various stages, communicate directly with homeowners, monitor installation progress, resolve issues, and ensure that our customers have an exceptional experience throughout their home improvement journey.

We have a beautiful showroom located on Hempstead Turnpike in Farmingdale where customers can come in to see our products and tour the space 6 days a week. Come work for a company that has won Best of Long Island for 14 years in a row!

We Offer:

• Competitive salary based on experience.
• Stable, full-time hours guaranteeing job security and consistent employment.
• Paid on-the-job training and ongoing product training.
• Exciting advancement opportunities to propel your career forward.
• Dynamic team culture with engaging events to celebrate achievements and foster connections.
• Supportive management team committed to your success.
• Additional perks to make your career even more rewarding!

Responsibilities:

• Manage residential home improvement projects from contract through completion.
• Serve as the primary point of contact for homeowners throughout the project.
• Conduct project handoffs with the sales team and review contracts, measurements, scope of work, and project specifications.
• Coordinate project scheduling with customers, installers, production, and subcontractors.
• Communicate installation schedules, project updates, and any changes to homeowners.
• Perform pre-installation and post-installation inspections to ensure projects meet company standards.
• Review measurements, product specifications, materials, and scope of work for accuracy.
• Visit job sites as needed to monitor progress, quality, and workmanship.
• Identify and resolve project issues quickly and professionally.
• Coordinate with service and production teams to address any concerns or deficiencies.
• Maintain accurate project documentation and update project management systems.
• Communicate with vendors and suppliers regarding materials and product availability.
• Ensure projects remain on schedule and within established scope.
• Help manage customer expectations and provide solutions when challenges arise.
• Conduct final project walkthroughs with homeowners when necessary.
• Follow up with customers after installation to ensure satisfaction.
• Maintain the highest level of customer service throughout the entire project.
• Continue developing product and industry knowledge through ongoing training.

Qualifications:

• Previous project management, construction, remodeling, or home improvement experience preferred.
• Experience with windows, doors, siding, roofing, or other residential exterior products is a plus.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Detail-oriented with the ability to review contracts, measurements, and project specifications accurately.
• Ability to work independently while also collaborating effectively with a team.
• Professional and confident when communicating with homeowners, installers, and vendors.
• Basic math and measuring skills.
• Ability to use computers, email, teams, and project management software.
• Ability to travel to customer homes and job sites throughout Long Island.
• Valid driver's license and reliable transportation.
• Ability to lift at least 50 pounds when necessary.
• Comfortable working outdoors and visiting active job sites.
• Strong work ethic, accountability, and a positive attitude.

Company Overview:

Window World is the largest exterior remodeler in the United States, and we are looking for highly motivated professionals to join our growing team. We specialize in windows, doors, siding, roofing, and other residential exterior remodeling products.

Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

If you are organized, dependable, great with people, and enjoy seeing a project go from start to finish, we want to hear from you!