Desktop Support Technician

Evergen Job OpportunityEvergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN; Eden Prairie and Glencoe, MN; Neunkirchen, Germany; and Marton, New Zealand.We are proud to be Great Place to Work® Certified in 2026, reflecting our commitment to creating an exceptional employee experience and workplace culture. Evergen currently has full-time career opportunities available across multiple locations.Our comprehensive benefits package includes:Paid Time Off (PTO)401(k) with company matchHoliday payMedical, dental, and vision insuranceShort-term and long-term disability coveragePaid parental leave and much more!Responsibilities:Provides software and hardware support to all on-site and remote employees with a high level of customer serviceCoordinates the setup, configuration, and installation of all laptop and desktop computers and network printersTroubleshoots and resolves all hardware and software problems pertaining to company devicesInstalls and supports licensed and internal software and hardwareProvides access to systems and software through Active Directory accountsTriages help desk requests via phone and ticket system in a timely manner and with a high-level of customer serviceAccurately records, updates, and documents requests using the IT service desk systemMaintains inventory of devices provided by the company with a high degree of accuracyProvides additional support for various IT projectsOther duties as assignedRequirements:Education:High School Diploma or equivalentExperience:0-3 years of experience in desktop supportCertification:A+ or MCP certification preferredSkills:Strong verbal and written communication skills.Computer software and system troubleshootingCustomer ServiceProblem solving methodologiesTravel:N/ASafety:Physical Requirement:Move or lift objects up to 25 poundsFrequent (>75%) stationary position (standing or sitting) while utilizing digital displaysFrequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)Working environment:Onsite: Office environment with assigned workstationThis position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.