Regional Operations Manager

Do you love working with talented people? So do we! Our team is growing and we’re looking for best‑class talent eager to contribute to teamwork, professionalism and customer service. We offer full‑time employees a competitive benefits package including health, dental, vision, life and AD&D insurance, 401(k) plans, vacation time and more. Position: Regional Operations Manager Location: Tulsa, OK Remote Status: On‑Site Job ID: 3595-C&L # of Openings: 1 Job Summary The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards. Job Duties & Responsibilities Provide prompt, effective customer service through timely communication, resolution and follow‑up. Maintain ethical, professional relationships with customers, vendors and internal teams. Foster cross‑functional collaboration to resolve issues with a solution‑focused mindset. Lead by example, upholding professionalism, ethics and company policies. Conduct regular check‑ins to provide coaching, feedback and goal alignment. Recognize employee achievements and address issues in collaboration with HR. Collaborate with leadership to achieve branch performance, safety and operational goals. Oversee P & L, cost control, compliance and continuous improvement initiatives. Lead performance reviews, facility logistics and fleet safety management. Support training, policy execution and recommend operational enhancements. Demonstrate flexibility and initiative, including travel as required. Oversee branch staffing practices and ensure compliance with company policies. Manage employee relations, investigations and partner with HR on complex matters. Guide branch leaders in employee development, communication and team building. Support talent planning, compliance initiatives and participate in unemployment hearings. Maintain vigilance for safety‑related issues and adhere to safe work practices. Maintain proficiency in company systems for administrative tasks such as data entry, messaging, call logs and workflow updates. Perform additional duties as assigned, with flexibility to adapt to changing business needs. Qualifications Bachelor’s degree in Business, Operations Management, Supply Chain or a related field, or equivalent relevant work experience. 8+ years of experience in business operations, warehousing, supply chain or logistics. 3+ years of proven success in multi‑unit leadership with strong performance metrics. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Skilled in using office technology, including virtual meeting platforms, computers, scanners and phone systems. Preferred Qualifications 10+ years of experience in business operations, warehousing, supply chain, logistics or related fields; appliance industry experience is a plus. 5+ years of multi‑unit leadership experience with a proven track record of achieving performance metrics. Physical Demands & Work Environment This position typically requires 40–50 hours per week and involves routine office‑related physical activity, including regular bending and lifting of items up to 10 lbs, extended use of hands and arms for computer‑based tasks, prolonged periods of sitting with intermittent standing and walking, frequent communication via phone requiring consistent use of hearing and speech (up to 6 hours daily), and daily operation of office equipment such as computers, phones and scanners (up to 8 hours). Benefits We prioritize your well‑being from day one with a comprehensive benefits package that includes medical, dental, vision, and prescription coverage effective immediately; 401(k) plan with company contributions; life insurance and short‑ and long‑term disability coverage; HSA/FSA options and an Employee Assistance Program (EAP); paid time off including vacation, holidays and personal days; weekly pay, employee discounts and more. Equal Employment Opportunity & Pre‑Employment Requirements We are an equal‑opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability or military service history. To request reasonable accommodation, contact View email address on click.appcast.io. All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E‑Verify and will use Form I‑9 information to confirm employment authorization with the federal government. #J-18808-Ljbffr Munchsupply