Ambassador

We believe a career is more than just a career — it’s a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Department: 10008700

Ambassador Services

Work Shift: Hours are 12pm to 12am

Job Description: The Ambassador at North Mississippi Health Services is responsible for managing and optimizing patient and visitor transport, including wheelchairs, stretchers, and other means of transport. This role collaborates with the Shift Supervisor and serves a vital patient-facing role, utilizing strong communication and organization skills to engage with a diverse array of people, document and track all requests for transport service, and monitor transport equipment to ensure smooth and timely transportation.

JOB FUNCTIONS

Transportation Management:

• Receives and transports patients/visitors in a safe and timely manner to their designated site.
• Seeks opportunities to reduce waste and streamline processes to aid in safe and timely movement of patients within the organization.
• Adheres to all policies and procedures for patient transport and uses proper body mechanics during transport.
• Possesses working knowledge of electronic tracking system, paging system, phone system and logging in and out of patient transport assignments.

Patient Care:

• Assess the transportation needs of the patient.
• Performs duties assigned to meet personal needs and comfort of patients.
• Assist with the transport of patients requiring oxygen and IV therapy.
• Ensure the safe and proper handling of oxygen tanks and IV equipment during transport.
• Monitor patients’ conditions during transport and report any changes to the nursing staff.
• Provide comfort and reassurance to patients during transport.

Documentation:

• Documents all requests for transport service in order to provide an accurate and timely tracking system.
• Possesses knowledge of electronic tracking system and Safety Solutions.

Maintenance:

• Maintains wheelchairs, stretchers, etc., in a clean and sanitary condition as well as proper working order.

Knowledge Skills and Abilities

• Must be able to demonstrate knowledge and skills necessary to provide age appropriate care to infants, pediatrics, adolescents, adults, and geriatrics.
• Must be able to recognize changes or abnormalities in patient condition and report same.
• Must have the ability to prioritize, assist, and perform numerous transport functions.
• Must recognize patients in need of assistance and activate appropriate resources when needed.
• Must communicate with a diverse group of people.
• Must project a professional and personable image to patients, family members, staff, and other customers.
• Must interact and communicate information and ideas to all levels of personnel within the organization.
• Must be service oriented.

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing. Constantly Walking. Frequently Sitting. Rarely Lifting/Carrying. Frequently 50 lbs Pushing/Pulling. Frequently Climbing. Occasionally Balancing. Occasionally Stooping/Kneeling/Bending. Frequently Reaching/Over Head Work. Frequently Grasping. Frequently Speaking. Occasionally Hearing. Constantly Repetitive Motions. Constantly Eye/Hand/Foot Coordinations. Frequently

Salary Range: $15.07 - $22.61

Education: High School Diploma, GED, or Project Search Graduate

Required Certifications: Cardiopulmonary Resuscitation (CPR) - CPR

North Mississippi Health Services is a large rural health care system with state‑of‑the‑art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women’s and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission – to continuously improve the health of the people of our region.