Verifications Lead

The Verifications Lead will be responsible for helping to lead a team of verifications specialists who provide accurate and timely investigation of sub‑prime consumer loan applications. The role ensures that critical loan approval stipulations are addressed, resolved, and meet company policies; identifies and escalates complex issues; and supports both a Centralized Sales operation and a dispersed network of 1,800 Branch Offices. Responsibilities and Accountabilities Establish yourself as a role model to junior team members regarding all aspects of the verifications job function and provide guidance on work effort, quality of work, and business partner relationship management. Foster a high‑energy, high‑performing team culture. Support the QA team when directed by management regarding special projects or tasks. Assist with the assessment of training and education of new hires to achieve a high level of work product. Complete monthly team QA in partnership with management. Provide constructive feedback and guide peer work efforts in a respectful and meaningful manner. Analyze applicable data sets and internal reporting to identify potential compliance violations and process improvements across all verifications responsibilities and areas of review. Demonstrate and maintain a strong knowledge of OneMain policy and procedure to identify potential compliance and/or process violations, recommend updates to procedures and policies, and serve as a reference to the management team regarding policy interpretation and application. Review, maintain, and ensure accuracy of team procedures and work with the team to identify and vet discrepancies within the procedures to escalate to management. Review provided account information and recorded calls as required by assignment and analysis for potential violations and test enhancements. Effectively navigate corporate and partner systems & accurately document accounts. Clearly communicate all violations to employees’ managers through established and approved feedback channels. Maintain the development and retention of training processes, including but not limited to creation of procedural documentation and hosting training sessions/call calibrations within the team. Monitor daily and/or weekly reports, ensuring reports are running properly and the team has all necessary data for review completion. Lead meetings with business partners and senior leadership when necessary. Complete QA process for verifications team in conjunction with management. Lead regular touchpoint sessions with management to advise of trending violations, issues, or performance gaps. Complete assigned tasks by deadlines; support other team members in completion of departmental goals and deadlines. Demonstrate a continuous improvement mindset by identifying, and communicating, with the management team potential opportunities or gaps within policy, procedure, or process that may be a root cause for lack of adherence by employees and provide potential process enhancements or suggestions to increase efficiency and business support. Respond to and support the fulfillment of requests for additional control assessment as assigned by management. Requirements Education – High School diploma or equivalent. Strong organizational, time management, and prioritization skills. Strong interpersonal skills. Demonstrated ability to work independently while supporting the achievement of both individual and team‑level goals. Ability to review and analyze large data sets to identify potential compliance or process violations or anomalies. Spo‑solutions focused. Strong written and verbal communication skills. Strong critical thinking and analytical skills. Attention to detail. Knowledge of OneMain and partner account management systems and policies. Ability to process, comprehend and apply OneMain internal policies and procedures. Ability to build performance reporting structures, varying in complexity. Ability to brainstorm and communicate progressive ideas individually or collaboratively with a team unit. Experience (Minimum Requirement) 3+ years of verification experience. Preferred Proficiency in Microsoft Excel and PowerPoint. Advanced knowledge of Avaya or similar software. 1+ year of quality assurance experience. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or any other basis protected by law. #J-18808-Ljbffr OneMain Financial