Managed Service Delivery Project Manager

Managed Service Delivery Project Manager

Description -

The Project Manager (PM) for Managed Service Delivery (MSD) applies advanced subjectmatter expertise to lead highly complex multi-tower transitions and deployments across Managed Print Services (MPS). This role ensures seamless planning execution and governance of customer programs leveraging HPs enterprise methodologies service frameworks and operational best practices.

HP delivers end-to-end solutions across the full MSD lifecycleDefine Design Deploy Monitor Manage and Support phasesensuring proactive experiences optimized environments and measurable business outcomes.

PMs are regarded as organizational leaders who frequently shape new ideas influence process improvements and represent HP to senior customer stakeholders. Their primary responsibility is leading the Deploy phase of the MSD lifecycle ensuring that all aspects of deployment are executed seamlessly and in alignment with HPs methodologies. They apply independent judgment within broadly defined policies to resolve complex issues involving technical operational financial and organizational elements.

Job Summary

The PM leads the endtoend deployment and transition of managed print environments ensuring alignment to contractual scope timeline budget and quality expectations. They act as the primary customer-facing leader during implementation and drive coordination across all functions to achieve contractual outcomes.

The PM applies advanced project management expertise drives strategic alignment and ensures accountability across HP and customer organizations.

Key Responsibilities

Deployment Leadership

• Ownership of the Deployment phase for MPS programs ensuring execution aligns with HPs Deploy lifecycle.

• Coordinate multi-functional multivendor teams across print fleet management software analytics and monitoring services.

• Implement contractual and technical aspects to deploy all Managed Service Delivery towers ensuring readiness for transition to steady-state.

• Oversee the execution of the scope of work including preparing cost estimates managing schedules driving DAIR documentation and coordinating operational handover plans.

• Apply HP methodologies (Waterfall Agile Hybrid) PMP best practices and HP service lifecycle (DefineDesignDeployManage).

• Manage complex portfolios affecting multiple customer divisions and multi-region deployments.

Customer & Stakeholder Management

• Represent HP expertise to customers and external partners.

• Build and strengthen Clevel and directorlevel relationships providing thought leadership across all service towers.

• Represent HP across all services towers providing thought leadership and consultative guidance.

• Act as a trusted advisor guiding customers through strategic changes in their environments.

Program Governance & Risk Management

• Develop and manage program governance models including steering committees PMO structures quality controls DAIR logs communication plans and operational handover frameworks.

• Anticipate challenges assess and report on risk throughout the program lead development and implementation of mitigation strategies.

• Ensure contractual compliance across multiple towers including SLAs KPIs and regulatory requirements.

• Drive continuous improvement initiatives and contribute to the creation of new methods templates and policies.

Financial & Commercial Accountability

• Own budgets across multitower programs; track financial performance and forecasting.

• Provide accurate forecasting.

• Identify incremental cross-service opportunities that drive customer value and HP growth.

Team Leadership

• Lead diverse cross-functional teams (often >20 resources) including technical consultants project coordinators and external partners.

• Mentor and develop project managers and tower leads.

• Build productive internal/external working relationships across HP and with partner ecosystems.

• Set expectations for delivery excellence and adherence to HP methodologies.

Complexity & Scope

• Manage programs with high risk significant contractual complexity and multitower dependencies.

• Leads projects with aggressive timelines and enterprise-scale business impact.

• Participates in crossorganizational initiatives and drives continuous improvement across Managed Service Delivery.

Required Education & Experience

• Fouryear or Graduate Degree in Business Project Managementor equivalent experience.

• 5 years of experience in project management

• Experience deploying tangible assets

• Experience managing order placements site coordination and logistics

• Advanced Excel skills

• Experience managing external customers

Preferred Certifications

• PMP

• PRINCE2 Agile/Scrum certifications

• Six Sigma or process improvement certifications

Knowledge & Skills

• Expert command of HP Services operational policies processes and methodologies.

• Deep fluency across Managed Service Delivery principles including remote monitoring analytics and proactive management models.

• Strong executive communication and stakeholder influence skills.

• Ability to resolve complex issues across multiple technical domains.

• Skilled in financial governance contractual compliance and multitower integration.

Project & Technical Skills

• Project Management (PMP Agile Waterfall SDLC)

• Risk Management & Mitigation

• Project Scoping Planning and Scheduling

• Financial Governance & Forecasting

• Microsoft Project & Project Documentation

• Smartsheet

• Excel

• Change Management & Process Improvement

• Business Operations Business Development CRM

CrossOrganizational Skills

• Effective Communication

• Customer Centricity

• Learning Agility

• Digital Fluency

• Results Orientation

Travel

025% depending on customer engagement requirements.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Compensation and Benefits

The pay range for this role is $77500 to $104 823 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location job-related

knowledge skills and experience.

HP offers a comprehensive benefits package for this position including:

* Health insurance

* Dental insurance

* Vision insurance

* Long term/short term disability insurance

* Employee assistance program

* Flexible spending account

* Life insurance

* Generous time off policies including;

* 4-12 weeks fully paid parental leave based on tenure

* 11 paid holidays

* Additional flexible paid vacation and sick leave (US benefits overview

posting. The Company reserves the right to modify this information at any time

with or without notice subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPs EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

IC