Housing Case Manager

Job Description

Job Description

Urban Affairs Coalition (UAC)/ Center for Hope (CFH)

Job Description

Position: Housing Case Manager- Carlisle

Department: Case Management

Reports To Assistant Director of Client Services-Carlisle

Position Summary:

UAC/CFH is looking for a qualified Housing Case Manager for its CFH-Carlisle location. Under the supervision of the Assistant Director of Client Services, the Housing Case Manager will assist and support in achieving full compliance with the City of Philadelphia's Office of Homeless Services (OHS) Support Services Program. The Housing Case Manager will enroll, orient, and carry a caseload of up to 38 participants. This position is responsible for working with participants to link and coordinate services including but not limited to county assistance benefits, educational or vocational training, medical services, and continuing care/follow-up. This position works in collaboration with the Assistant Director and Safety Liaison staff to ensure the provision of services as prescribed by the City of Philadelphia's Emergency Housing Standards.

Primary Responsibilities:

• Function as part of the Case Management team to complete orientations & registrations for new Center for Hope-Carlisle intakes.
• Provide the full range of housing case management services to an assigned caseload of up to 38.
• Conduct participant assessments, schedule appointments, make recommendations, coordinate services, compile reports, and keep necessary records/ case notes.
• Create, maintain, update, and produce client charts, case notes, service plans, confidentiality agreements, and all other necessary documentation as required by the funder and administration.
• Establish and maintain referral relationships with services providers.
• Arrange County Assistant Office, Social Security, and other appointments to ensure timely and continued receipt of benefits.
• Schedule psychiatric evaluations, medical referrals, and outpatient treatment services.
• Identify social services resources for participants to make appropriate referrals.
• Make appropriate referrals to educational and vocational training programs.
• Attend weekly Team Meetings, monthly Participant Progress Review Meetings, and monthly All Staff Meetings.
• Attend funder, agency, and department training as mandated by compliance requirements and mutually agreed with management and funding agency.
• Attend and participate in company outreach events that support agency programs.
• Attend all mandatory staff functions.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills.
• Strong organizational skills and ability to multi-task.
• Ability to work collaboratively.
• Basic typing abilities.
• Knowledge of Microsoft applications (Outlook, Excel, etc.).
• Some flexibility in work hours, including occasional evenings and weekends.

Education and Work Experience

• Bachelor's degree in Social Work or human services or related field
• 2-3 years of case management experience is required.
• Experience working with at-risk populations including but limited to; the chronically homeless, those suffering from addiction and/or mental health issues, those with a criminal history, intellectual disabilities, VETs, medically fragile, and adults 18 years or older.
• Basic typing abilities.
• Knowledge of Microsoft applications (Outlook, Excel, etc.).
• Some flexibility in work hours, including occasional evenings and weekends.