Sales Development Representative (SDR) Automotive Sales & Service

Sales Development Representative

Worldwide BDC is seeking driven, competitive, and growth-oriented professionals to join our team as Sales Development Representatives. This is more than a traditional call center position. Our Sales Development Representatives work directly with customers on behalf of automotive dealerships across the country, helping create sales opportunities, schedule dealership visits, reconnect customers with service departments, and identify opportunities throughout the customer lifecycle. We provide the training, coaching, technology, and structure. You bring the energy, consistency, and desire to perform. We hire for drive. We develop talent. We promote based on performance.

Position Overview: As a Sales Development Representative, you will communicate with dealership customers and prospects through outbound and inbound conversations. Depending on your assigned team, you may work with customers interested in purchasing a vehicle, existing customers who need automotive service, or customers who may be ready to upgrade or trade their current vehicle. Your goal is simple: create meaningful customer conversations, identify opportunities, and turn those opportunities into qualified dealership appointments.

Key Responsibilities:

• Make high-volume outbound calls to dealership customers and prospects
• Handle inbound customer opportunities when assigned
• Build rapport and communicate confidently over the phone
• Identify customer needs and create urgency around the appropriate next step
• Schedule and confirm qualified sales and/or service appointments
• Re-engage customers who previously expressed interest but did not purchase
• Communicate with existing service customers regarding dealership opportunities
• Professionally overcome objections and customer concerns
• Maintain accurate notes and customer information within dealership CRM systems
• Follow established scripts, processes, and compliance standards
• Track daily activity and individual performance metrics
• Work closely with managers, trainers, and team members to achieve department goals

A Performance-Driven Environment: Worldwide BDC operates in a high-accountability, results-focused sales environment. Performance may be measured through metrics such as: call activity, customer conversations, appointment set rate, appointment show rate, conversion performance, sales and service opportunities generated, overall contribution to dealership results.

You will not be expected to figure everything out on your own. New team members receive structured training, ongoing coaching, call reviews, performance feedback, and clearly defined expectations. The individuals who succeed here are the ones who take coaching seriously, stay consistent, and want their performance to directly impact their earning potential and advancement.

Who We're Looking For You do not need years of automotive experience to succeed at Worldwide BDC. We are looking for people who demonstrate: strong verbal communication skills, competitive drive and self-motivation, confidence speaking with customers, a positive and professional phone presence, comfort working toward daily and monthly goals, coachability and willingness to improve, resilience when handling objections or rejection, strong attendance and reliability, ability to work in a fast-paced team environment, desire to increase earning potential through performance, interest in building a long-term career in sales, automotive, or leadership. Candidates with backgrounds in sales, customer service, hospitality, retail, automotive, business development, appointment setting, or other performance-based environments are encouraged to apply. Competitive individuals, former athletes, and candidates accustomed to goal-oriented environments often transition well into this position.

Compensation & Career Growth Expected Compensation: $40,000 $100,000 per year Compensation includes base pay with opportunities for additional performance-based earnings. Individual earnings will depend on position, performance, production, and applicable incentive structures. Worldwide BDC is built around internal development and advancement. Team members have opportunities to progress into: senior sales development positions, specialized sales or service teams, training roles, team lead positions, management, additional leadership opportunities. Growth is based on measurable performance not simply how long you have been here. High-performing team members who consistently produce results, demonstrate leadership, and embrace coaching can advance quickly within the organization.

Benefits: Eligible team members may receive access to: health insurance, dental insurance, vision insurance, gym access, short-term disability, GAP insurance, life insurance, paid time off accrual, performance incentives, professional sales training, ongoing coaching and development, leadership and advancement opportunities.

Why Worldwide BDC? Worldwide BDC partners with automotive dealerships to help them create more opportunities, improve customer engagement, and generate measurable results through professional business development. Our team is built around performance, accountability, development, and opportunity. We are looking for people who want more than a paycheck. We want individuals who want to develop valuable sales skills, increase their earning potential, compete at a high level, and create opportunities for themselves through their performance. If you are ready to build a career not just hold a position we encourage you to apply.

Worldwide BDC