General Manager

Job Description

Resort General Manager

Hilton Phoenix Tapatio Cliffs Resort | Phoenix, Arizona

Step into a leadership role at one of Phoenix’s premier destination resorts. As General Manager of the Hilton Phoenix Tapatio Cliffs Resort, you will lead a 584-room mountainside property featuring championship golf, expansive meeting and event space, and diverse food and beverage venues, including a high-end full-service restaurant. This opportunity calls for a seasoned hospitality executive who can guide large, cross-functional teams and drive excellence across every facet of the resort operation.

You will set the strategic vision, strengthen the service culture, and partner closely with ownership and brand stakeholders to deliver exceptional guest experiences, financial performance, and long-term asset value. Ideal candidates will demonstrate executive leadership in large-scale hotel renovations, strategic property improvement initiatives, and programs that elevate asset quality, maintenance standards, and operational performance. This leadership will extend across the following core responsibilities.

Key Responsibilities

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• Serve as the primary liaison between property leadership and ownership, ensuring clear communication of strategic priorities, operational updates, and performance results while strengthening alignment, trust, and accountability.
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• Lead all resort operations, including rooms, food and beverage, housekeeping, engineering, and other revenue-generating and support functions.
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• Partner with property leadership to develop the resort’s annual budget, monitor performance, and drive accountability throughout the year.
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• Lead large-scale renovations, capital projects, and property improvement initiatives in partnership with ownership, brand stakeholders, and operational leaders to enhance asset quality, guest experience, and long-term performance.
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• Ensure all department heads maintain budgeted productivity levels and adhere to Aimbridge Hospitality standard checkbook accounting procedures.
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• Drive departmental profitability while fostering strong collaboration across the leadership team.
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• Forecast the resort’s monthly financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate accurate reforecasts.
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• Evaluate pricing strategies, market segments, and business trends to optimize revenue performance.
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• Respond decisively to changing market conditions and adjust strategies to sustain competitive performance.
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• Actively participate in sales discussions, meetings, and planning. Maintain a strong understanding of key account executives, business base, and monthly production levels across the sales team.
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• Champion resort policies, service standards, and operating philosophies through visible leadership and consistent engagement with employees and guests.
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• Ensure compliance with Human Resources policies and guidelines while promoting a positive, high-performance culture.
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• Maintain a visible presence throughout the property, regularly inspecting all outlets and reviewing preventive maintenance programs.
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• Lead property quality assurance and franchise reviews, implementing corrective actions and continuous improvement measures as needed.
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• Implement programs and initiatives aligned with corporate goals and objectives.
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• Evaluate overall operations regularly and systematically report results to above property leadership.
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• Clearly define the responsibilities, decision-making authority, and accountability of all direct reports.
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• Ensure guest requests are addressed promptly and professionally, with appropriate follow-through to confirm satisfaction.
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• Model a consistently professional presence in appearance, conduct, and communication.
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• Uphold company policies and procedures and communicate expectations clearly to associates.
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• Ensure the resort complies with all state and federal laws.
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Qualifications

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• At least 10 years of progressive experience in a large, full-service resort environment; Hilton experience preferred.
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• Proven success leading large, cross-functional teams across food and beverage, sales, revenue management, and resort operations, supported by exceptional communication skills, extensive owner-relations experience, and a record of building positive, high-performance cultures.
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Property Information

The Hilton Phoenix Tapatio Cliffs Resort offers spacious all-suite accommodations, sun-drenched pools, cabanas, waterfalls, a 138-foot waterslide, fine dining, world-class golf, a full-service spa, flexible meeting and event space, mountain views, nearby hiking and biking trails, and convenient access to many Phoenix attractions.

Our signature restaurant, Different Pointe of View , is the longest consecutively awarded AAA Four-Diamond restaurant in Arizona. It has evolved over its 42-year history into a culinary experience as memorable as its stunning views atop North Mountain in Phoenix.

Lookout Mountain Golf Course by Troon Golf is a nine-time winner of the Golf Digest Four-Star Award, recognized as one of America’s Best Golf Courses by Zagat, and chosen as one of Arizona’s Top 10 Golf Courses by readers of Arizona Business Magazine .

Our resort features Tocaloma Spa , a serene retreat offering intimate, personalized experiences for guests seeking tranquility. Inspired by the name “Tocaloma,” meaning “touching hills,” the spa is a place where the landscape and inner peace meet.