Sales Associate

Job Description

Job Description

Overview: As a Counter Salesman at ATS Outdoors, you will be a key player in driving sales and ensuring an exceptional customer experience at our sales counter. Your primary responsibilities will include assisting customers with their product needs, processing sales transactions, and maintaining a well-organized sales area. You will leverage your knowledge of outdoor power equipment to provide expert advice and solutions to customers.

Duties and Responsibilities:

• Provide outstanding customer service by greeting and assisting customers in selecting outdoor power
• equipment such as lawnmowers, trimmers, and blowers.
• Answer product-related questions and offer recommendations based on customer needs and preferences.
• Address and resolve customer inquiries, concerns, and complaints in a professional manner.
• Accurately process sales transactions using C Systems point-of-sale system.
• Handle cash, credit, and debit payments and ensure accurate change and receipts.
• Manage special orders and custom requests, including follow-ups with customers as needed.
• Maintain comprehensive knowledge of the company’s product range, including features, benefits, and
• maintenance requirements.
• Demonstrate product use and functionality to customers and provide hands-on assistance when necessary.
• Monitor inventory levels and assist with stock replenishment and organization.
• Help with receiving and stocking merchandise, ensuring items are displayed properly and are easily accessible.
• Assist with regular inventory checks and report discrepancies or shortages to the Sales Manager.
• Keep the sales counter and surrounding area, as well as showroom clean, organized, and visually appealing.
• Assist with maintaining product displays, promotional materials, and signage to attract and engage customers.
• Support sales initiatives by suggesting additional products or services to customers.
• Follow up on customer orders, service requests, and any issues related to sales.
• Work effectively with other team members to meet sales goals and provide exceptional customer service.
• Participate in training sessions and meetings to enhance product knowledge and sales techniques.

Required Skills, Education & Experience:

• High school diploma or equivalent; additional coursework in sales or a related field is a plus.
• Previous experience in retail sales, customer service, or a related field is preferred.
• Excellent communication and interpersonal skills – both in person and on the phone.
• Ability to handle cash and process transactions accurately.
• Strong attention to detail and organizational skills.
• Basic knowledge of outdoor power equipment is a plus but not required.
• Must be able to climb up and off equipment to demo for customers.
• Ability to stand for extended periods.
• This role may require flexibility to work weekends or evenings based on store hours and business needs.