Student Communications Operations Specialist

Job Title: Student Communications Operations Specialist Location: UNG-Dahlonega, GA Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 301733 About Us Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus. Job Summary The University of North Georgia is accepting applications for a Student Communications Operations Specialist position. The Student Communications Operations Specialist is responsible for executing and optimizing student communications across systems and channels, ensuring timely, accurate, and effective message delivery at scale for the Division of Student Engagement & Success. The Specialist will translate strategy into action-leveraging CRM systems, AI agentic and automation tools, and communication platforms to deliver coordinated, personalized, and measurable student communications. Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions. As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees. If you have any questions regarding the visa policy, please contact Monica Arrendale at View phone number on click.appcast.io. Responsibilities CRM & Campaign Execution · Build, deploy, and manage student communication campaigns through Slate (email, SMS, workflows, journeys) · Execute segmentation strategies defined by the Director of Communications Strategy · Ensure accuracy, timing, and quality of all communications Communication Systems & Automation · Manage and optimize communication platforms including CRM, chatbot/AI tools, and messaging systems · Build automated workflows that support student engagement and timely follow-up · Maintain system logic, triggers, and integrations Newsletter & Communication Cadence · Develop and manage a streamlined student newsletter and communication cadence · Coordinate content intake, prioritization, and scheduling · Reduce message fatigue while maximizing relevance and clarity · Manage UNG family network newsletter for parents and families Response Management & Student Experience · Establish and manage systems to ensure student inquiries and responses are routed and addressed promptly and accurately · Improve feedback loops and ensure students receive clear next steps · Regularly monitor inbound family/supporter inquiries via the UNG Family Network Data Tracking & Optimization · Monitor campaign performance metrics (open rates, click-through, engagement, conversion) · Conduct A/B testing to optimize messaging and delivery · Provide regular reporting and insights to inform strategy Training & Support · In collaboration with the Director of Student Communications Strategy, train campus partners on communication tools and best practices · Support departments in executing communications within established frameworks · Assist in maintaining consistency and quality across units Knowledge, Skills, & Abilities Technical proficiency with CRM and communication platforms Attention to detail and execution excellence Process design and systems thinking Data analysis and optimization Strong organizational and project management skills Excellent communication and writing skills Required Qualifications Bachelor's degree required 3 years of experience in CRM management, marketing automation, or communications operations Preferred Qualifications Master's preferred Experience with Slate or similar CRM platforms strongly preferred Proposed Salary The proposed salary is: $50,957-$56,052. Required Documents to Attach Resume Cover Letter Unofficial Transcripts Contact Information for Three Professional References USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Institutional Values The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Equal Employment Opportunity The University of North Georgia, a unit of the University System of Georgia, is an Affirative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance. Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires. Background Check Position of Trust + Education #J-18808-Ljbffr The University of North Georgia