Commercial Service Technician

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Bring your technical talent to the Pilot team! This opportunity is not too good to be true; you’ll receive an annual company performance-based bonus, enjoy weekends off, and have no on-call requirements . You’ll be dispatched from home, work 45–50+ hours per week, and be paid port to port.

We provide a company service vehicle, tools, equipment, cell phone, and iPad (personal tools are also allowed). You will play an important part in keeping approximately 15 store locations running smoothly throughout the White Pine, TN region.

Position Summary

The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.

Responsibilities

• Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards

• Communicate repair status with the service technician supervisor and store management

• Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations

• Monitor and maintain adequate stock levels

• Maintain service vehicle, tools, and uniforms to company standards

• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)

• Inspect facility interiors and exteriors for safety and maintenance issues

• Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment

• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations

• Model company values and support exceptional guest and team member experiences

• Follow all rules, policies, procedures, and safety standards established by Pilot Company

Qualifications

• High school diploma or equivalent required

• Valid state driver’s license and positive driving record required

• Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required

• Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required

• Basic knowledge and ability to repair commercial plumbing and electrical systems

• Basic understanding of OSHA guidelines (OSHA 10 training provided)

• Strong analytical, problem-solving, and communication skills

• Ability to work independently with minimal supervision

• Intermediate mathematical ability

• Ability to read and interpret site drawings

• Strong attention to detail and customer service skills

• Ability to work in congested areas during business hours

• Ability to collaborate effectively with internal departments

• Travel requirements less than 10%

Physical Requirements

• Ability to climb ladders

• Lift and carry up to 50 lbs

• Work in inclement weather

• Ability to bend, stoop, twist, crawl, and kneel

• Participate in company-sponsored training, including safety training

Additional Information

• Weekly pay

• Medical, dental, vision, life insurance

• 401(k) with company match

• Tuition assistance

• Adoption assistance

• Paid Time Off (PTO)

• Fuel discount

• Company-provided uniforms , including boots, jackets, shirts, and pants

• Boots reimbursed up to $150 annually

• Pants reimbursed up to $200 annually

• All required PPE provided