Patient Care Technician Float

Summary

This position works under the supervision of the Registered Nurse. The PCT performs and assists with individual activities of daily living as well as certain treatments for patient care under the direction and supervision of the Registered Nurse according to established policies, procedures and guidelines. The PCT will also perform general clerical duties for the nursing unit and function as a resource person to others on the unit.


Responsibilities

(40%)* Under the direction of the nurse, prioritizes and organizes care of assigned patients, performing basic nurse's aide skills as outlined in orientation, competencies, policy and procedures.

(20%)* Documents on patient's chart, any treatments and pertinent observations. Provides report to team on tasks completed.

(20%)* Maintains a clean, safe and orderly unit.

(20%)* Performs general receptionist duties for the unit/department including the answering of the phone, referring calls, answering intercom, taking of messages, ordering supplies, directing visitors, patient's families, employees and other members of the public to the appropriate areas of the hospital.

OTHER DUTIES AND RESPONSIBILITIES

Demonstrates MyMichigan Health's mission, vision and values.

Provides for the age specific needs of the population served according to department standards and policies/procedures.

Emergency care/safety: Performs according to procedure in all hospital emergency situations. Provides and ensures safe and secure environment for the patient.

Attends monthly department meetings and reads weekly communication.

Possesses an understanding of infection prevention and control measures designed to prevent the spread of infectious disease.

Maintains patient rights and confidentiality.

Provides excellent customer service.


Meets and maintains MyMichigan Health's behavioral standards.

Behaves in a courteous, professional manner at all times with patients, visitors, and co-workers. Demonstrates the ability to interpret information and reports pertinent data to the physician.

Demonstrates the ability to organize and prioritize the needs of the unit.

Demonstrates a general ability to manage assignments and perform routine duties on the unit.

Shares information and reports significant changes and/or abnormal findings to appropriate team members in a timely manner.

Participates in regulatory surveys.

Participates in the performance improvement activities, quality initiatives programs, and patient experience initiatives.

Assists with orientation and ongoing competencies.

Provides a safe and secure environment for patient care.

Demonstrates understanding of role in emergency preparedness procedures.


Obtains and organizes charts and paperwork for incoming patients daily.

Calls physicians' offices to obtain all necessary paperwork for each patient.

Performs general clerical duties such as copying, filing and faxing. Maintains a clean and tidy work area daily.

Demonstrates customer service evidence by greeting all members of the community upon entry into the unit.


Other duties as assigned.

Certifications and Licensures

Credential: PCT: MMH PCT/CNA/EMT/LPN Certification
Equivalent Experience: Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program, or a Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc.. *For current PCT's with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered*

Qualification Source:

Essential: true

Credential: BLS: Basic Life Support
Equivalent Experience: Within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt
Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)

Qualification Source:

Essential: true

Required Education

Education: HIGH
Equivalent Experience: High school diploma or equivalent required.

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS

Dysphagia, and transfer training within 6 months of hire or transfer.


Unit education/orientation within 90 days of hire or transfer.

Orientation to all other inpatient units and the emergency department within 6 months of hire or transfer.

Knowledge of medical terminology.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Knowledge of medical terminology.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

ls able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing are necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) 10 lbs.


Equivalent Experience and Other Comments (Education)

Other Comments