IT Support Analyst
StoneAge Tools
StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture. Position Summary The IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment. Key Responsibilities Provide Tier 1–2 technical support for onsite and remote employees Support Windows client systems and servers Configure, deploy, image, and troubleshoot workstations Support Microsoft 365 applications Manage user accounts following least-privilege principles Assist with basic network and VPN troubleshooting Identify and elevate potential security incidents Document issues and resolutions in the ticketing system Assist with IT projects and technology rollouts Required Knowledge, Skills & Experience 3-5 years of IT support or helpdesk experience Experience supporting Windows and Microsoft 365 Basic networking and cybersecurity knowledge Strong communication and customer service skills Travel Requirements Occasional travel (less than 25%) #J-18808-Ljbffr StoneAge Tools
Vacancy posted 4 days ago
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