InnoServ Service Manager

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary Supervises all aspects of the Chemical and Beverage Regional Sales and Service team. Trains and develops Sales and Service Specialists to ensure high level of service and repairs on equipment programs. How You Will Make An Impact Manages regional employees in servicing and repairing chemical and beverage equipment. Plans and assists in the personal and professional development of the chemical and beverage sales and service specialists in assigned region. Trains, motivates, and supports the sales service specialists to provide unparalleled service to GFS customers. Manages regional equipment and parts inventory to minimize cash investments. Creates and implements business plans for assigned region in support of overall department goals. Understands the departments’ key performance indicators and the assigned regions’ impact on the indicators. Understands, requests and analyzes pertinent reports and resources to drive effective decision-making. Develops action plans to achieve department goals. Identifies and coaches sales and service specialists on service and preventive maintenance related issues. Identifies and presents service program information to internal and external customers. Provides equipment expertise and market intelligence. Assist in national or chain account service opportunities. Participates in the planning and execution of training for all aspects of sale and service specialist responsibilities. Facilitates and monitors service and training activity in support of identified goals. Monitors and evaluates working models that define sales and service specialists’ capacity. Collaborates with category product specialist on the sales process. Participates in the planning and execution of food shows, other shows, and activities in support of strategic plans. Plans and facilitates regional chemical and beverage meetings as appropriate. Provides route coverage for open routes and assists team with equipment installation and diagnostic problems. Develops capital and operational budget for the department. Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action and develops plans for productivity improvements. Interviews, hires, train, and retain staff. Conducts semi-annual performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them. Performs other duties as assigned. What You'll Bring To The Table Bachelor Degree in Business Management or related preferred. Four years previous sales or marketing experience with chemical and beverage product environment exposure and two years previous supervisory experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered. Valid State Driver's License required. Strong leadership skills, a strong understanding of internal and external customers' business needs, and ability to aggressively observe conditions within the working environment. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of Marketing principles and methods for showing, promoting, and selling Chemical & Beverage products and services. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Talking to others to convey information effectively. Communicating effectively in writing as appropriate for the needs of the audience. Adjusting actions in relation to others' actions. Time management and organizational skills. Must be a team player, committed to planned outcome, self improvement, be able to meet deadlines, adaptable, decisive, and have a strong business sense with a sense of urgency. Knowledge of all products, equipment, and tools required in completing the tasks that are required of the job and maintain the appropriate safety precautions. Maintains knowledge of current trends and developments in the field. Knowledge of spreadsheet, word processing, presentation, email and internet software applications. Knowledge of Metrix software preferred. Must possess the ability to learn proprietary sales and reporting systems. BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to View email address on click.appcast.io and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre‑employment drug tests. #J-18808-Ljbffr Gordon Food Service