Client Support Specialist
$21 per hourPrideStaff
Job Title Job Description Quick Facts Location: Hybrid Pay Rate: $21.00/hour Schedule: MondayFriday Training Schedule: Weeks 16 are MF, 8:00 AM 5:00 PM Post-Training Shift: Most likely 9:00 AM 6:00 PM or 10:00 AM 7:00 PM (flexible between 7:00 AM 7:00 PM) Position Type: Temp-to-Hire Why You'll Like This Job Mission-Driven Environment: Support an app-based solution that improves financial wellness and helps workers eliminate high-interest payday loans. Hybrid Flexibility: Enjoy working from home on Mondays and Fridays once training is complete. Benefits: Weekly pay and access to PrideStaff associate benefits, including medical, dental, and vision options. What You'll Do Client & Technical Support: Deliver exceptional B2B and B2C customer support via email, chat, and Zendesk ticketing to resolve software integration and payroll inquiries. System & Integration Troubleshooting: Resolve issues related to timeclock software integrations, APIs, and report bugs using Jira. Outbound Communication: Perform occasional outbound calls (35 per day, up to 10 during peak times) to follow up on escalated client concerns. Cross-Functional Collaboration: Partner with Account Management, Customer Support, and Implementation teams to onboard clients smoothly and convey product feedback. Documentation & Tracking: Maintain accurate logs of client interactions, follow-ups, and escalations. What You Need Experience: Background in client support (B2B and B2C), ideally within fintech, payroll, or a related technical support field. Help Desk & CRM Proficiency: Experience using ticketing platforms (such as Zendesk, Freshdesk, or Zoho Desk) and CRM systems (such as Salesforce or HubSpot). Problem-Solving Skills: Strong technical aptitude with the ability to dig into complex integration issues and troubleshoot beyond regimented flows. Communication: Exceptional verbal and written skills, presenting professionally both internally and externally. Compensation / Pay Rate (Up to): $21.00 - $21.00 PrideStaff is an equal opportunity employer.
$55k - $60k
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