Personal Banker

About Working At Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Compensation Range Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. We’re looking for a new Personal Banker to join our team at the Bloomington Main location. Key Responsibilities Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs. Actively listen to our customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improve their financial wellness. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Work Schedule Monday - Friday 8:15 AM - 5:15 PM, Saturday 8:15 AM - 12:15 PM Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are being met through needs‑based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values. Proficient with Microsoft Word, Excel and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ years sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position Levels Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. Federal Credit Check For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. Compensation Transparency For individuals applying, assigned, and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance‑based incentive plan(s) that will correspond to meeting performance goals. Benefits The candidate selected for this position may be eligible for employer sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location 1339 E Empire St, Bloomington, Illinois 61701 Time Type Full time #J-18808-Ljbffr