Shift Leader

Shift Leader

We are seeking a dedicated and experienced Shift Leader to lead the day-to-day management and long-term success of our independently owned and operated quick service restaurant. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.

Key Responsibilities:

• Oversee restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
• Hire, train, and develop team members to create a positive, high-performance work environment
• Monitor food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards, and brand guidelines
• Maintain shift coverage and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong community relationships
• Lead by example and work side by side with the team on the floor

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Sunday's off
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Other Responsibilities:

• Participating operationally in day-to-day activities in a fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Work Schedule

• Weekend availability
• Night shift
• Day shift

Benefits

• Health insurance
• 401(k) matching
• Employee discount
• Paid training