Production Manager

Assistant Restoration Production ManagerSERVPRO of Bear/New Castle & SERVPRO of Upper DarbyReady to take the next step in your restoration career? SERVPRO is seeking a motivated, organized, and dependable Assistant Restoration Production Manager to help oversee daily restoration operations while developing into a future Production Manager, Project Manager, or Operations Leader. This position is ideal for experienced restoration technicians, Crew Chiefs, Lead Technicians, Mitigation Supervisors, Construction Foremen, military veterans, and field leaders who are ready to grow into a larger leadership role. You will work directly with company leadership to coordinate projects, support production teams, manage resources, assist customers, and help ensure exceptional service on every job. This is a hands-on leadership position that combines field operations, team support, project coordination, customer service, emergency response, and professional development.What You'll DoAssist in managing daily restoration operations.Support water, fire, mold, biohazard, and specialty cleaning projects.Help coordinate crews, equipment, vehicles, subcontractors, and resources.Conduct job site visits and quality inspections.Assist with project scheduling, workflow management, and resource planning.Support crew training, development, and accountability.Ensure proper documentation, photos, moisture readings, job notes, and paperwork are completed accurately and on time.Communicate with customers regarding project progress, expectations, and service needs.Assist with emergency response activities and large-loss events.Help maintain company vehicles, equipment, inventory, and facilities.Support Production Managers and Project Managers with operational needs.Participate in an on-call rotation to support emergency service response needs.Respond to after-hours water, fire, storm, and other emergency losses when assigned.Assist in coordinating crews, equipment, and resources during emergency response events.Lead by example and promote company standards, accountability, professionalism, and teamwork.What Success Looks Like Successful Assistant Restoration Production Managers:Take ownership of responsibilities and follow through on commitments.Communicate proactively and professionally.Support crews while maintaining accountability and performance standards.Help keep projects organized, on schedule, and moving forward.Ensure documentation is complete, accurate, and billing-ready.Deliver excellent customer service.Solve problems quickly and professionally.Maintain a positive attitude under pressure.Demonstrate leadership and the ability to grow into larger management responsibilities.QualificationsRestoration, construction, mitigation, emergency services, cleaning, or related industry experience preferred.Crew Chief, Lead Technician, Supervisor, Foreman, or leadership experience preferred.IICRC certifications are a plus but not required.Strong work ethic and desire to grow professionally.Ability to lead others, provide direction, and maintain accountability.Strong communication, organizational, and problem-solving skills.Ability to work in a fast-paced environment with changing priorities.Basic computer proficiency required.Valid driver's license with acceptable driving record.Ability to successfully pass a background check and drug screening, subject to applicable law.Emergency Response & On-Call Expectations SERVPRO is an emergency service business. While this position primarily operates during normal business hours, team members are expected to participate in an on-call rotation and assist with after-hours, weekend, holiday, and large-loss events as needed. Successful candidates understand that property disasters do not always occur during standard business hours and are willing to support our customers and team during emergency situations.Growth Opportunity This position is designed for individuals who want to advance into:Production ManagerRestoration Project ManagerLarge Loss Project ManagerOperations LeadershipSenior Management RolesWe believe in promoting from within and developing future leaders. If you have the drive, work ethic, leadership ability, and desire to grow, this position can become a stepping stone to a long-term career in restoration management.Who Should ApplyCrew ChiefsLead TechniciansRestoration Technicians ready for advancementMitigation SupervisorsConstruction ForemenMilitary VeteransField leaders seeking career growthSelf-motivated individuals who thrive in a fast-paced environmentProfessionals who enjoy helping people and solving problemsWho Should Not ApplyIndividuals looking for a desk-only position.Candidates unwilling to work in both field and operational environments.People who struggle with accountability, communication, or follow-through.Individuals seeking a short-term job rather than a long-term career.Candidates unwilling to participate in an on-call rotation or assist during emergency response events.Individuals seeking a strictly Monday–Friday, 8:00 AM–5:00 PM schedule.Why SERVPRO? At SERVPRO, you'll have the opportunity to help people during some of the most difficult situations they will ever face while building valuable leadership, operational, and restoration skills. You'll work alongside experienced industry professionals, gain exposure to all aspects of restoration operations, and have opportunities to grow into higher levels of leadership within our organization. If you're ready to grow, lead, and make an impact, we'd love to hear from you.Apply today and help make it "Like it never even happened."