Family Services Clerk

Job Description

Job Description

Family Services Clerk
“Make every interaction count—support families with care and organization. If you take pride in helping others, apply today.”

Department: Family Services
Position Status: Regular Full-Time
Supervisor Role: No
Closing Date: Open Until Filled

Join Our Mission:
The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

About the Role:
The Family Services Clerk provides clerical and administrative support across all program areas, assisting the Director with daily operations. This role ensures excellent customer service, maintains professionalism, and helps Tribal Citizens with applications and referrals to appropriate services. Additional duties may be assigned to support departmental goals.

This position reflects PCI’s core values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty .

Key Responsibilities:

• Serves as receptionist or backup, greeting visitors, answering calls, and directing inquiries.
• Provides clerical and administrative support across all program areas.
• Assists with scheduling, calendars, mail, purchase orders, and data entry.
• Maintains records, files, and program data.
• Collaborates with staff and departments to support daily operations and community events.
• Assists clients with referrals and program access.
• Provides backup transportation for clients as needed.
• Performs other duties as assigned.

Core Qualifications: 

• High school diploma or equivalent required.
• Two (2) years of related employment experience in a confidential office setting required.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Essential Competencies:

• Maintains strict confidentiality.
• Thrives in a fast-paced, high-pressure environment.
• Strong communication, organization, and multitasking skills.
• Proficient with computers (Word, Excel, etc.)
• Works well with diverse populations and teams.
• Problem-solver who adapts and improves processes.
• Accountable, professional, and follows policies and procedures.

Total Rewards Package:
We offer a comprehensive and competitive benefits program including:

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Programs (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

Preference will be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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