NC Sound, Account Executive

Job Description

Job Description

Job Summary:

The Account Executive is the primary relationship and sales owner for an assigned customer base. This field-based role is responsible for retaining and expanding existing accounts, developing new customers, and managing qualified opportunities through the full sales cycle. The Account Executive coordinates internal technical, estimating, service, and operations resources to deliver responsive customer experience and achieve revenue and gross-margin objectives.

Job Responsibilities:

• Own the customer relationship and sales performance for an assigned portfolio of accounts, territory, or market segment.
• Maintain a consistent field presence through planned customer visits, account reviews, site meetings, and industry events.
• Develop account plans that identify key stakeholders, current systems, upcoming projects, service needs, competitive risks, and growth opportunities.
• Build relationships at multiple levels within customer organizations and establish NC Sound as a trusted technology partner.
• Prospect for new customers within the assigned market and convert qualified prospects into active accounts.
• Identify and develop opportunities across installation projects, preventive maintenance agreements, service work, system upgrades, and product sales.
• Qualify customer needs, budget, timing, decision process, competitive position, and strategic fit before engaging technical resources.
• Coordinate discovery, site surveys, and technical scoping with Sales Engineers and Associate Sales Engineers.
• Lead the commercial sales cycle from initial discovery through proposal presentation, follow-up, negotiation, and close.
• Ensure proposals clearly communicate customer value, scope, assumptions, exclusions, pricing, and next steps.
• Maintain accurate customer, activity, opportunity, pipeline, and forecast information in the company CRM.
• Manage opportunity progression and provide reliable forecasts against established revenue, gross-margin, and pipeline goals.
• Coordinate an organized handoff of awarded work to Operations and remain engaged when commercial or relationship support is required.
• Monitor customer satisfaction, respond to concerns, and coordinate timely resolution with the appropriate internal teams.
• Collaborate with Business Development on strategic accounts, new verticals, and relationships requiring enterprise-level support.
• Work closely with Marketing, Service, Operations, Estimating, and Finance to align customer commitments with company capabilities.
• Stay informed about market conditions, competitors, industry trends, and relevant technology developments.
• Represent North Carolina Sound professionally and consistently in all customer and industry interactions.

Key Working Relationships:

• Business Development: Strategic relationships, market access, and development of targeted verticals.
• Sales Engineers and Associate Sales Engineers: Technical discovery, solution development, field verification, and proposal support.
• Estimators: Publicly bid opportunities, formal takeoffs, pricing, and submission requirements.
• Operations and Service: Project handoff, delivery alignment, customer support, and lifecycle opportunities.

Qualifications:

• Proven experience in outside sales, account management, business development, or a related customer-facing role.
• Demonstrated ability to retain and grow customer relationships while developing new business.
• Strong consultative selling, opportunity qualification, negotiation, and closing skills.
• Ability to manage a portfolio of accounts and multiple sales opportunities with competing priorities.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to collaborate effectively with technical, operational, service, and administrative teams.
• Working knowledge of CRM systems, sales pipeline management, and forecasting practices.
• Technical aptitude and willingness to learn the systems, products, and services provided by North Carolina Sound.
• Self-motivated, organized, accountable, and comfortable working independently in a field-based role.
• Valid driver's license and ability to travel regularly throughout the assigned market.