Management and Program Analyst

Summary

WHAT IS TAXPAYER SERVICES ?A description of the business units can be found at:

Position(s) are to be filled in following area(s):

• TS - CAS-Customer Account Services

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

STANDARD POSITION DESCRIPTIONS (SPD): PD26225

Visit the IRS SPD Library to access the position descriptions.

• Leads and coordinate analytical studies and projects involving multiple functional areas and
  organizational components. Develops and implements analytical frameworks and evaluation
  methodologies used to assess program effectiveness, operational efficiency, and service delivery
  across Taxpayer Services.
• Serves as a principal advisor to leadership on high-visibility program issues, providing
  recommendations that influence strategic planning, resource allocation, and program direction across
  organizational boundaries.
• Analyzes and evaluates the effectiveness of Taxpayer Services programs, policies, and operational
  practices. Conducts complex analytical studies to assess program performance, identify systemic
  issues, and determine operational impacts across affected organizations. Develops recommendations
  and corrective strategies to improve program performance, strengthen operational stability, and
  support business continuity.
• Performs analysis and evaluation related to the development, interpretation, and implementation of
  Taxpayer Services policies, procedures, and program strategies. Evaluates program plans, proposals,
  and operational data to determine effectiveness and alignment with Service goals and priorities.
  Develops recommendations for new or revised Taxpayer Services policies, procedures, and
  operational guidance designed to improve efficiency, strengthen program performance, and ensure
  consistent application of Taxpayer Service policies and procedures.
• Performs project management and program analysis for multiple complex projects and initiatives
  simultaneously that support Taxpayer Services strategic objectives. Plans, coordinates, and establishes
  operating methods and procedures necessary to accomplish project objectives. Develops short- and
  long-range project plans, schedules, and implementation strategies that align with Service priorities
  and Taxpayer Services policies. Monitors project progress and evaluate outcomes to ensure program
  initiatives achieve intended results.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE:

GS-13 : You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service. Specialized experience must include:

• Analyzing program operations, processes, or data to identify issues, trends, deficiencies, or opportunities for improvement.
• Applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions.
• Planning, coordinating, or supporting the implementation of programs, projects, or organizational initiatives.
• Evaluating program or project performance, operational impacts, or organizational readiness to determine effectiveness and support program objectives.
• Coordinating with management, subject matter experts and stakeholders to resolve issues, and support program or project objectives.
• Preparing and delivering reports, briefings, and analytical summaries that clearly communicate findings, recommendations, program status, and operational impacts to management or stakeholders, while effectively presenting information and negotiating solutions using strong oral communication skills.
• Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, relating to call center operations.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at View phone number on click.appcast.io option #1 for ERC.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.