Retail Shift Manager- John F Kennedy Airport

Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay

*401(k) retirement plan

*Company paid life insurance

*Tuition reimbursement

Employee discounts across all company brands

Employee assistance program

Training and exciting career growth opportunities Referral program - refer a friend and earn a bonus

*Purpose: The Retail Shift Manager at John F. Kennedy International Airport, assists location management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.

Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas

Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management

Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives

Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards

Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts

Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management

Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards

Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance

Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines

Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

The Retail Shift Manager I reports to the Store Manager or Retail Multi-Unit Manager within the assigned location

Requires ability to work shifts during various operating days and hours each week including opening, busy periods, and closing to monitor retail associates' work activities

May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership

Requires 2+ years of retail and/or customer service experience

Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment

Book retail experience or active reading interest preferred

Specialized Training:

Basic math skills and cash handling experience

Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations

Experience with POS systems and retail management software

Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire

Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts

Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments

Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service

Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols

It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).