Automotive Service Advisor - Hickory, North Carolina, United States

About Mike Johnsons Hickory Toyota Mike Johnsons Hickory Toyota is a leading automotive dealership committed to providing exceptional customer service and quality vehicle care. We offer a supportive work environment where employees can grow their careers in the automotive industry. Job Details Salary: From $50,000 to $120,000 per year Job Type: Full Time Location: Hickory, NC 28601 Position Summary We are seeking a skilled Automotive Service Advisor who excels in customer service and communication. In this role, you will greet customers professionally, assess their vehicle service needs, and provide clear and accurate estimates. You will help promote the sale of services, parts, and accessories while ensuring customer satisfaction throughout the service process. Responsibilities Greet service customers promptly with a professional and courteous attitude. Inspect vehicles and review service history to identify customer needs accurately. Provide clear cost and time estimates and obtain customer authorization before proceeding with work. Promote appropriate services, parts, and accessories by understanding product features and service requirements. Monitor service progress and update customers on any changes in cost, timing, or recommended repairs. Manage warranty repairs in compliance with manufacturer guidelines. Confirm appointments by telephone before scheduled service and conduct post-repair follow-up calls. Inspect vehicles before delivery to ensure quality and communicate service results to customers. Comply with state and federal automobile repair and consumer protection laws. Demonstrate company values in all interactions with customers, co-workers, and vendors. Why Join Us? When you join Mike Johnsons Hickory Toyota, you will receive comprehensive training, competitive pay, and excellent benefits. We value your contribution and support your success in the automotive service industry. Qualifications Minimum of two years' experience as a service advisor. High school diploma or equivalent. Valid driver’s license in the state of employment with a good driving record. Energetic personality and positive attitude. Excellent customer service and communication skills, both verbal and written. Professional appearance and strong work ethic. Ability to work effectively in a process-driven environment. WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You! #J-18808-Ljbffr