Merchant Card Sales Officer

Merchant Card Sales Officer

Working under the direction and guidelines established by the Merchant Card Services Department, the Merchant Card Sales Officer is responsible for the acquisition and retention of merchant clients through a solution based approach and exceptional client service standards. The Merchant Card Sales Officer will research and develop prospect lists independently, through internal partners including the Branch network, and through externally developed networks. Assists in ensuring that the Bank complies with local, state and federal regulations. The Merchant Card Sales Officer possesses a comprehensive understanding of the merchant processing regulatory environments, industry trends and practices, as well as the technical expertise to proficiently support these products.

Accountabilities:

• New Client Acquisition: Acquire new client relationships. Active business calling. Develop and maintain prospect lists of potential new clients for Bangor Savings Bank. Monitor market developments and conditions.
• Business Partner Relations: Introduce internal partners to new client opportunities. Serve as the Merchant Card Services liaison for Branch network. Work closely with product partners on client solutions for comprehensive banking packages for prospects and clients. Deliver Business Banking products and services to small business and mass-market segments.
• External Referral Source Development: Develop, maintain and leverage a comprehensive referral network of individuals, organizations, and centers of influence outside Bangor Savings Bank. Represent the Bank throughout assigned market as appropriate on small business, community and civic organizations. Attend functions, programs and events as a Bank representative.
• Customer Relationship Development, Satisfaction, Retention: Maintain and grow base of small business and commercial customers. Work with Retail partners to ensure levels of client contact are upheld.
• General: Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Performs additional duties as requested.

Knowledge/Skills/Experience Requirements: High school diploma or equivalent. College, business or banking professional training. Excellent customer service skills. Demonstrated personal computer literacy. Ability to handle complex problems. Strong communications skills, verbal and written. Previous sales experience.

Physical Demands/Conditions Requirements: General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. Equipment Used: General office equipment.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.