Service Writer

Overview

Join the Lippert Team!

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.


Service Writer

Our Service Writers provide a connection between customers and service technicians. They manage vehicle service requests, customer communication, and workflow coordination from start to finish. Also, providing cost estimates, explaining services, and keeping customers updated on progress.


Responsibilities

• Serve as a liaison between customers and technical staff by receiving, interpreting, and accurately communicating customer inquiries, concerns, and requests, and by conveying technical responses and information back to customers.
• Maintain accurate and on-time reports / records relating to the service department's operations with the company.
• Greets customers in a timely and professional manner and maintain clear communication by keeping customers informed of service completion timelines, associated costs, and any changes, with an emphasis on delivering high-quality customer service and promoting repeat business.
• Prepare estimates with detailed and accurate information for necessary work needed on the customers' unit.
• Place part orders for repairs and ensure the parts are on site prior to customers' scheduled service arrival.
• Promptly follow up on all leads that come in, selling and articulating the service by phone or email.

Qualifications

• 2 years' minimum previous experience in customer service-related position
• Proficient with Microsoft Office - Word, Excel & SharePoint
• High school diploma or equivalent

Preferred Education and Experience :

• Previous scheduling optimization experience preferred
• Manufacturing/service/ automotive experience
• Previous service writer/advisor experience
• Previous Warranty experience
• Knowledge of Salesforce, Microsoft Dynamics AX
• Upselling skill

Travel

Travel will be minimal and will be primarily local during the business day. There will be travel opportunities during our rally season.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.


What You will Get:

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days

Apply at careers.lippert.com!


Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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