Bellperson/Valet

Overview

As a Bellperson/Valet at our resort, you are often the first and last impression of the guest experience. You'll warmly greet guests upon arrival, assist with luggage, safely park and retrieve vehicles, provide helpful information about the resort and local area, and ensure each interaction is efficient, courteous, and memorable. This guest-facing role requires professionalism, a positive attitude, and a proactive approach to service-ideal for someone who enjoys being on the move, helping people, and creating unforgettable welcomes and farewells. Pay Rate $19.00

Enjoy great team perks, including complimentary stays for you and your family, free daily lunch in our employee cafeteria, free parking, a 401(k) retirement plan, and more. For full-time team members, we also offer comprehensive Medical/Dental/Vision plans and employer-paid life insurance for added peace of mind. #TownCountrySD

Responsibilities

• Greet guests with warmth and enthusiasm upon arrival and departure
• Assist with loading, unloading, and transporting luggage to and from guest rooms
• Safely park and retrieve guest vehicles while maintaining secure key control
• Escort guests to rooms and explain resort amenities, services, and local attractions
• Provide directions, valet coordination, taxi service, and other guest assistance as needed
• Maintain cleanliness and organization of bell carts, valet area, lobby, and entrances
• Deliver packages, amenities, messages, or other guest items promptly and courteously
• Support front desk, valet, and concierge teams during busy periods
• Handle guest requests and resolve concerns with professionalism and efficiency
• Perform other duties as assigned by leadership

Qualifications

• Previous hospitality, valet, or customer service experience preferred
• Exceptional communication and interpersonal skills
• Friendly, outgoing personality with a strong guest-first attitude
• Ability to work independently and collaboratively in a fast-paced environment
• Must have open availability, including weekends, evenings, and holidays
• Must be 21 years of age or older due to insurance requirements for valet driving duties
• Valid driver's license and clean driving record required for vehicle operation

Physical Requirements:

• Ability to stand, walk, and move quickly for extended periods (up to 8+ hours)
• Must be able to lift, carry, and push/pull luggage
• Frequent bending, reaching, kneeling, and climbing stairs
• Comfortable working in both indoor and outdoor environments in varying weather conditions
• Must be able to safely operate vehicles and navigate large resort property