Guest Services Director

Guest Services DirectorWe are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.ResponsibilitiesThe Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services.The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.Train and coach nursing center staff so they maintain the highest level of customer service.Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.Supervise Guest Services staff, including Recreation staff and receptionists.QualificationsBachelor degree or higher preferred.Two (2) years full-time experience in customer service/hospitality preferred.BenefitsVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee Foundation to financially assist through unforeseen hardshipsHealth, Dental, Vision, Company-paid life insurance, 401K, Paid Time OffFree 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family membersOn-Demand Pay Program that allows for instant access to a portion of the money you've already earnedWe also offer several voluntary insurances such as:Pet InsuranceTerm and Whole Life InsuranceShort-term DisabilityHospital IndemnityPersonal AccidentCritical IllnessCancer CoverageRestrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.Posted Salary Range USD $20.00 - USD $23.00 /Hr.