Field Driving Operations Lead

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Operations (Ops) Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. This is a remote role for candidates living in the US.Role ResponsibilitiesManage a team of Driving Operations field resourcesDrive day to day operations following standard operating procedures.Assist in identifying knowledge gaps, coaching, mentoring and the professional development of driversConduct periodic reviews with teams and client Program ManagersFacilitate team meetings to disseminate relevant information to TeamCollaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as neededProvide Subject Matter Expert (SME) advice on regional issues and concerns.Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizationsParticipate in weekly and monthly business review meetings with internal and external stakeholderAssist in gathering and analyzing reporting detailsProvide status reports (weekly, monthly, etc.) as required.Support with special projects; Invoice verification, and reporting metrics as neededWork with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs.Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organizationAssist in adherence to quality, safety and financial controls.Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction.Provide insight, guidance, Continual Service Improvement and Service Assurance supportAssist in driving service improvement programs and initiatives.Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.Escalate issues (performance/functional) to management team as neededAdditional duties as definedRequired Skills & QualificationsDiploma / Bachelor's Degree or equivalent experienceDriving operations program specific knowledgeAt least 2 years of experience as a people manager (TL Role)Strong written and verbal communication skillsAble to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issuesGreat people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)Self-motivated with a proven track recordTeam player and willing to assist when and where neededAbility to analyze data and establish measurable action plans to improve performanceSalary and Other Compensation:Applications will be accepted until October16th, 2026.The annual salary for this position is between $55,000 - $67,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.Benefits:Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.J-18808-Ljbffr Cognizant