Forward Deployed Engineer

About Hops

AI is making individuals faster, but companies still operate in silos. At Hops, we're building the next generation of collaborative AI, where people and AI agents work together in shared spaces with shared context, memory, and the ability to execute real work.

Hops connects teams, AI agents, documents, tables, apps, and business tools in one collaborative workspace.

The role

We're looking for a Forward Deployed Engineer (FDE) who can turn complex business challenges into working AI solutions.

You'll work directly with customers to understand how their teams operate, identify high-impact opportunities, and build AI-powered workflows using Hops.

This isn't a traditional software engineering role. You won't spend your days writing code. Instead, you'll use AI agents, integrations, and Hops' native capabilities to design and deploy solutions that transform how organizations work.

You'll operate at the intersection of customer success, solutions architecture, and product, helping customers move from AI experimentation to measurable business outcomes.

What you will do

• Discover opportunities: Work directly with customers to understand their business processes, bottlenecks, and opportunities for AI.

• Build AI-powered solutions: Configure agents, workflows, automations, and collaborative spaces using Hops.

• Connect enterprise tools: Integrate Hops with customers' existing systems, data sources, and business applications.

• Deliver end-to-end deployments: Own the journey from initial discovery and proof of concept to adoption and measurable results.

• Drive customer adoption: Train teams, demonstrate value, and ensure AI workflows become part of everyday operations.

• Solve real business problems: Build solutions across consulting, sales, marketing, finance, operations, and other business functions.

• Influence the roadmap: Work closely with product and engineering to translate customer feedback into product improvements.

• Scale successful solutions: Create reusable workflows, templates, and best practices that can be deployed across customers.

What We're Looking For

• 3+ years in solutions engineering, technical consulting, implementation, business automation, or a related role.

• Strong hands-on experience with AI tools, LLMs, agents, and workflow automation.

• Ability to translate ambiguous business requirements into structured, functional solutions.

• Familiarity with SaaS applications, APIs, integrations, and enterprise workflows.

• Excellent customer-facing communication skills, from end users to senior executives.

• Strong business acumen and the ability to understand processes across multiple functions.

• A builder mentality. You enjoy experimenting with new AI tools and figuring out how to make them useful.

• High ownership, curiosity, and comfort operating in an early-stage startup.

Bonus Points

• Experience with no-code/low-code platforms such as n8n, Zapier, Make, or similar automation tools.

• Experience building AI agents or multi-step AI workflows.

• Familiarity with MCP, prompt engineering, and agent orchestration.

• Background in management consulting, RevOps, enterprise SaaS, or business process transformation.

• Experience managing enterprise pilots and driving adoption.

What Success Looks Like

Within your first 90 days, you'll:

• Deploy high-impact Hops workflows with enterprise customers.

• Move customers from proof of concept to real, recurring product usage.

• Demonstrate measurable business value through time saved, faster execution, or improved outcomes.

• Identify reusable solutions that can accelerate future deployments.

• Become a trusted advisor to customers and a direct contributor to our product direction.

• 4–8 years running paid search, with deep Google Ads, Meta and X experience for B2B SaaS or AI products and accountability for pipeline.

• Direct, hands-on media buying at scale. You have personally run campaigns with meaningful spend and owned the outcomes. Agency management alone does not meet this bar.

• Hands-on experience implementing conversion tracking and optimizing server-side events. Multi-touch attribution and value-based optimization are strong pluses.

• Fluency in ad-platform reports and BI data. You can investigate performance yourself and turn the findings into campaign decisions.

• Evidence of a consistent experimentation practice, including documented wins and their effect on pipeline.

• Daily use of AI to plan and run campaigns, with the judgment to evaluate its output.

Why Join Hops?

Most AI companies are building assistants that help individuals work faster. We're building a platform that helps entire organizations work better together. You'll be at the forefront of this shift, working directly with customers to bring collaborative AI into real business operations.

If you love solving business problems, experimenting with AI, and turning ideas into working solutions, we'd love to meet you.

• AI-First. We use AI to expand what one person can accomplish. You'll constantly rethink how you work: what to hand over to AI, and where your own judgment matters most.

• Ownership. We keep the team small and give people meaningful scope, autonomy, and equity. You'll take initiative, make decisions, and see your work through to real outcomes.

• High Talent Density. You'll work directly with senior teammates in a flat structure where ideas win on merit, not titles.

• Remote-First. We hire globally, prioritizing talent over location, so you can work where you're most productive.